Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Manager with proven track record of achievements and delivering innovations and projects on time Innovative Thinker who finds solutions for problems and improves efficiency and effectively Increased market share and production rate by optimization and improving the job flows Committed Achiever who achieves organizational objectives by prioritizing tasks and managing resources with a continual focus to deliver short-term as well as long term goals Managed multiple projects with integrations in every phase Achieved 100% of IT department's objectives during last 12 years serving as a member of team Business & Goal Vision with a strong ability to combine strategic goals of the organization with project needs and capacity planning for the possible changes in future Defined hardware integration policies and procedures for the whole project Managed Hardware integration and project engineering for all new and existing support projects Effective Team Player who demonstrates reliability by delivering good performance and communicates constructively by speaking up and expressing his ideas clearly, directly and honestly Strong bond with other members of the team in the projects as a manager or member Team leader in mentoring and training within work group. Worked one on one with all team members to educate and train in their areas of expertise
Proficient in several server operating systems including Tru64, HP-UX, RHEL, VMware ESX, and Windows Server editions (up to Server 2008). Experienced with Cisco and HP networking equipment including Cisco Catalyst Switches (multiple platforms), HP Procurve switches, Dell Switches, Cisco routers (multiple platforms), and PIX/ASA firewalls. Experienced in SAN and RAID technologies (Fibre Channel, direct-attached storage, and iSCSI) using EVA, 3par. Experienced with backup technologies (HP Data Protector). Experienced with clustering including TruCluster, Service Guard, and Windows Cluster. Proficient with various monitoring solutions including HPOV, HPSIM, Consoleworks, MRTG, Nagios. Experience working with EMS related hardware including Remote Terminal Units, GPS clocks and printers/loggers of all different types. Proficient in the workings of large Energy Management Systems and their related functionality. Proficient in various operating system installation methods including RIS, Ignite and Ghost. Proficient in Microsoft Office suite of products including Visio. Understanding of SCADA/EMS/DMS/OMS systems and how they relate to the operation of an electric utility.
01/2011 to Current Hardware and Project Engineering Manager Kratos Defense And Security | Dahlgren, VA,
  • Review project plans to plan and coordinate project activity.
  • Manage backup, security and user access for systems.
  • Develop and interpret organizational goals, policies, and procedures.
  • Develop resources, providing for data security and control.
  • Consult with users, management, vendors, and technicians to assess project needs and system requirements.
  • Stay abreast of advances in technology.
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
  • Provide users with technical support for computer problems.
  • Evaluate data processing proposals to assess project feasibility and requirements.
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
  • Assign and review the work of system analysts and project engineers.
  • Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
08/2000 to 12/2011 Sr. System Analyst/Project Engineer Johnson Controls | Cheyenne, WY,
  • Responsible for project hardware engineering design and procurement Hardware integration, including OS installation, network configuration, troubleshooting multi- level problems.
  • Solution architect of specific projects, and creating best practices hardware integration methods and documentations.
  • Working closely with other project team members, as well as project managers, and customers from start to finish of projects, and beyond.
  • Customer support during and after commissioning of their system.
02/1996 to 07/2000 Systems Administrator Beta Page Inc | City, STATE,
  • Supervising and administering computer network systems, Security, Maintenance.
  • Supervising and performing repairs on pager products as well as training recruits.
10/1990 to 01/1995 Technician Access Computer | City, STATE,
  • Designing systems suited to customer needs.
  • Optimizing and testing of all servers and workstations.
  • Supervising network systems maintenance.
  • Consulting in system design.
Expected in 1 1994 Bachelors of Science | Electrical Engineering University of Houston, Houston, Texas GPA:
Electrical Engineering
architect, backup, Cisco, Cisco routers, clustering, com, Hardware, network systems, Consulting, Customer support, data processing, Dell, Designing, firewalls, Ghost, GPS, HP, HP-UX, access, Microsoft Office suite, Windows, network, networking, operating systems, OS, operating system, organizational, policies, printers, procurement, project plans, proposals, RAID, repairs, RIS, SAN, SCADA, servers, Supervising, Switches, system design, technical support, troubleshooting, upgrades, Visio, workflow

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  • University of Houston

Job Titles Held:

  • Hardware and Project Engineering Manager
  • Sr. System Analyst/Project Engineer
  • Systems Administrator
  • Technician


  • Bachelors of Science

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