Hairstylist and Entrepreneur with over 14 years of successful experience in customer satisfaction and business management. Recognized consistently for performance excellence and contributions to success in the salon industry. Strengths in communication and creativity, backed by training and experience in the fields of personal care and food service.
Skills
Customer service
Communication
Business operations
Relationship development
Time management
Thorough understanding of the client's needs and wants through consultation
Work History
Hair Stylist and Salon Manager, 11/2016 to Current Ratner – Fredericksburg, VA,
Acting general manager of our second salon for the two years it was open. From creating the concept and rebranding our old location into The Uncuttery, to remodeling, hiring, and growing it into a successful, independent salon
Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes
Assigned duties or work schedules to employees for adequate shift coverage
Worked with our customers, both mine and those of other stylists, to understand their needs and provide professional, expert service
Monitored social media and online sources for industry trends while growing and maintaining a social media presence to increase both my business and the salons'
Maintained current licensure for 14 years in the industry, meeting or exceeding all State Board requirements for continuing education
Built and grew a client base to keep myself 70% booked for 8 weeks out
Kept detailed client records
Maintained retail sales consistently near 10% of my service sales
Owner Operator of Salon 808 , 08/2014 to 04/2016 Self Employed – City, STATE,
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize efficiency
Managed day-to-day business operations, including accounting, finance, HR, marketing, public relations and social media
Aligned branding initiatives and sales strategies with client goals. A new salon in a low income demographic is tricky to promote!
Input income and expense details into Vagaro, Square and Quickbooks to track business finances and address variances
Consulted with customers to assess needs and propose the best way to achieve their desired results
Stayed current with market trends to determine optimal pricing of retail and services and to capitalize on emerging opportunities
Applied human resources expertise to optimize hiring, training and performance
Hairstylist, 12/2012 to 06/2014 Great Clips – City, STATE,
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Offered highly skilled and diverse salon services to over 15+ daily customers
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Suggested treatments and styles to suit customers' appearance and desired look.
Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Performed in-home services for elderly clients unable to travel to salon.
Completed safety training and certifications.
Counted and documented opening and closing cash amounts daily.
Consistently received positive performance reviews from guests.
Education
Board Certified Cosmetologist: Cosmetology, Expected in 05/2006 Roffler-Moller Hair Academy - Marietta, GA, GPA:
Accomplishments
Envisioned, opened, and made successful two hair salons. One as an owner and the other as general manager and creative director.
Proved my resilience in establishing a consistent, diverse clientele that grows itself, despite relocating from another state, multiple economic recessions and business relocations.
Collaborated with a team of make up artists, fashion designers, models and vendors to be a part of a charity fashion show and silent auction to raise money for sensory gardens in juvenile detention facilities. This was a passion project one of my clients was in charge of at work and I was excited to be able to offer my time and services and be a part of.
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