I am an efficient, quick-learner with strong interpersonal and communication skills. Each job that I have been lucky to have has provided me with life-long skills that continue to help me with future endeavors. I feel very comfortable handling money, food and diverse customer needs without losing focus or sacrificing service quality. I believe I am a very responsible and dependable individual who can be trusted with daily tasks and duties, has strong punctuality, can provide quality service, and is eager to learn and be challenged.
Skills
Social Skills
People-Oriented
Service Prioritization
Dedicated
Comfortable Handling Payment
Responsible and Reliable
Problem Resolution
People-Oriented
Menu Memorization
Product Knowledge
Table Bussing
Planning and Coordination
Organized and Creative
Activity and Event Planning
Experience
09/2019 to 08/2020
Hair Salon ReceptionistJefferson Health – Northeast Philadelphia, PA,
Greeted guests and members upon arrival to create positive first impressions.
Checked guests in quickly and introduced clients to their stylist.
Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
Consistently kept reception area clean and welcoming, as well as maintaining a positive presence at front desk.
Created customer-company relationships with returning customers by remembering names and requested services.
Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Listened closely to any customer complaints and responded appropriately to issues.
Responded to customer inquiries by phone, email and in person.
Kept notes listing preferences and services provided to clients for quick reference.
Organized online bookings and processed online payments using SalonBiz program.
Maintained updated knowledge of industry products and services.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Sanitized workstations and salon equipment to reduce risk of infection.
Kept up on daily laundry, sweeping and product shelf dusting.
Had responsibility of checking inventory, placing product orders and re-stocking product and hair color.
Trained new hires on appointment scheduling, opening/closing duties, and navigating online booking program used.
05/2018 to 08/2020
Family NannyHilton Worldwide – Mclean, VA,
Nannied for multiple families, but worked with one specific family for two school years and three summers.
Helped children complete daily homework assignments to support academic success.
Provided safe transportation for kids to sports practices, school events and friend sleepovers.
Maintained very organized and efficient schedule with extra-curricular activities.
Developed lasting, professional relationships with families.
Created strong bond with children, becoming a trustworthy ally in their lives.
Performed light housekeeping duties, cooked meals, and helped care for pets.
Involved children in having responsibilities for household pets and chores.
Organized fun and creative summer bucket list to entertain kids during their break.
10/2017 to 05/2018
Restaurant HostessMimi's Cafe – City, STATE,
Greeted guests and gathered information to seat groups or place on waitlist.
Escorted guests to seating area, provided menus and highlighted current specials to promote positive experience.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Notified server after seating parties in section to facilitate prompt service.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Monitored dining area to assess server capacity and estimate wait times.
Managed guest expectations by relaying information regarding hours, wait times seating and specials.
Answered front of house phone to inform customers of wait times, provide dining information, take reservations and record to-go orders.
Was responsible for placing and assembling take out orders as well as checking out guests when they arrived to pick up their order.
Set up and decorated menu marketing boards with current meal and drink specials.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education and Training
Expected in 05/2019
High School Diploma: Legacy High School - Broomfield, CO GPA:
Expected in
Associate of Arts: Film Production Los Angeles Film School - Hollywood - Los Angeles, CA GPA:
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