Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic Salon Receptionist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.
Focused and reliable Job Title bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Skills
Relationship Development
MS Office
Project Organization
Customer service
Team Building
Organization
Communications
Problem Resolution
Business Operations
Supervision
Shorthand writing
Time management
Organization skills
PoS systems operation
Merchandising
Cash register skills
Inventory management
Product knowledge
Bagging and packaging
Multi-tasking ability
Basic math skills
Cash Handling
Inventorying products
Cleanliness
Product restocking
Ordering procedures
Table clearing
Menu presentation
Order accuracy
POS system expertise
Work History
03/2019 to 01/2020Hair Salon ReceptionistJefferson Health | North Philadelphia, PA,
Consistently received positive performance reviews from guests.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Recorded notes for future reference, including customer preferences and services delivered.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 5 daily customers.
Processed payments by entering sales in register.
Kept detailed records of customer information and services provided to increase return customers by 3 .
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Maintained excellent attendance record, consistently arriving to work on time.
Inspected equipment to maintain proper functioning during peak activity.
Operated multi-line telephone system to independently handle over 20 calls each day.
01/2018 to 07/2018Santa Maria Night ClubWaitress World LLC | City, STATE,
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Kept track of event finances, including initial deposits, due payments and final balances.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assessed Number square-foot restaurant and lounge according to state and federal cleanliness standards.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items and recorded order information.
Used cash registers and credit card machines to cash out customers, handling up to $Amount in cash per event.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
02/2017 to 05/2017Cashier/ Customer Service Associate Ross Dress For Less | City, STATE,
Informed customers about special promotions and provided detailed information for various products.
Worked with other customer support teams to develop consistent and equal high-quality levels of support.
Processed purchases and handled payment transactions using POS system.
Skilled using cash register including processing sales discounts and refunds.
Maintained clean sales floor and straightened and faced merchandise.
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Kept shelves stocked with popular items by tracking trends and requesting new orders.
Checked prices for customers and processed items sold by scanning barcodes.
Educated customers on promotions to enhance sales.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers with locating and choosing merchandise in any store department.
Used POS system to enter orders, process payments, and issue receipts.
Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Education
Expected in 02/2014High School Diploma | Delta High School, Santa Maria, CA, GPA:
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