To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Reliable employee seeking career offering position With excellent communication and good judgment.
Skills
Call Answering and Routing
Greeting and Seating Clients
Interpersonal Communication Skills
Computer Proficiency
Data Entry and Database Software
Customer Service Process Improvement
Visitor and Customer Relations
Cash Handling
Guest Satisfaction
Positive Attitude and Energetic
Customer Complaint Resolution
Word Processing
Cash Register Operations
Alternative Therapies
Client Service
Workflow Efficiency
Knowledge Base
Detailed Instruction
Information Updates
Safety Training
Hospitality Management
Workflow Processes
Office Supplies and Inventory
Communications Strategies
Household Chores
Sustainable Systems
Activity Monitoring
Charting and Clinical Documentation
Psychiatric Disorders
Needs Assessment
Mental Health Care
Excellent Customer Service Skills
Supporting Daily Living Needs
Site Visits
Maintaining Safety Standards
Community Mental Health Programs
Client Transportation
Team Meetings
Front Desk Operations
Work History
06/2021 to Current
Hair Salon ReceptionistJefferson Health – Gloucester County, NJ,
Learned details of types of treatments and procedures in order to answer questions from spa guests.
Communicated with spa team members if clients canceled or changed appointment times.
Achieved specified sales targets by promoting special treatments, additional services, and products.
Escorted clients to spa areas, treatment rooms and offices.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Tracked scheduled treatments using Software.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Confirmed appointments, communicated with clients and updated client records.
Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
Conducted therapeutic group sessions about life events and experiences with clients, establishing both short- and long-term goals.
Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Completed documentation for every incident and forwarded to correct personnel for review.
Conducted client rounds every Timeframe to check on residents.
Observed and monitored client behavior and responses to treatment.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
09/2018 to 09/2020
Part Time Supervisor Perry Ellis International Inc. – Paramus, NJ,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Expected in 09/2019
Associate : Behavioral Health And Human Services Community College of Philadelphia - Philadelphia, PA GPA:
Still attending
Expected in 04/2018
High School Diploma : Education Penn Foster Career School - Scranton, PA GPA:
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