An extensive background in retail sales and customer service. Exceptional organization, critical thinking and time management skills. Focused on properly greeting each guest, responding quickly to all inquiries and answering phone calls with a professional and friendly attitude. Talent for quickly mastering technology. Accustomed to handling sensitive, confidential records. Flexible and versatile under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Fluent in both Spanish and English.
Skills
Customer-oriented
Retail sales
Computer literate
POS systems knowledge
Front desk experience
Multi-line phone skills
Excellent phone etiquette
Exceptional communication skills
Work History
Hair Salon Receptionist , 07/2011 to Current Jefferson Health – South Philadelphia, PA,
Sold and promoted hair care products and cosmetics.
Updated customer information records to track services provided.
Educated clients about products and self-maintenance for healthy hair.
Resolved guest complaints in a timely, efficient manner.
Reviewed weekly inventory charts and recorded facility needs.
Assisted with receptionist duties, file organization and research and development.
Customer Service Represanative , 03/2009 to 04/2010 Vallarta Supermarkets – Santa Maria, CA,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Operated a POS system to itemize and complete an average of number customer purchases.
Cashier, 07/2008 to 02/2009 Aids Healthcare Foundation – Melville, NY,
Operated a cash register for cash, check and credit card transactions.
Cleaned and organized the store, including the checkout desk and displays.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotation.
Assisted diners with obtaining food from buffet/serving table as needed.
Assisted in maintaining preparation and service areas in a sanitary condition
Front Desk Clerk, 04/2007 to 02/2008 Fairfield Inn By Marriott – City, STATE,
Greeted, registered and assigned rooms to guests of hotels or motels.
Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Verified customers' credit and established how the customer would pay for the accommodation.
Computed bills, collected payments and made change for guests.
Recommended top dining and entertainment options for guests in the Santa Fe area.
Costumer Service Repersanative, 10/2005 to 07/2008 Mervyn's – City, STATE,
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Trained new sales associates each quarter.
Alerted customers to upcoming sales events and promotions.
Cleaned and organized the store, including the checkout desk and displays.
Priced merchandise, stocked shelves and took inventory of supplies.
Operated a cash register for cash, check and credit card transactions.
Stocked and replenished merchandise according to store merchandising layouts.
Education
High School Diploma: , Expected in 2013 Pacific High School - , GPA:
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