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Guest Services Worker Resume Example

Resume Score: 80%

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ME
GUEST SERVICES WORKER
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Work History
Stars And Stripes Drive-In Theatre - Guest Services WorkerNew Braunfels, TX09/2020 - Current
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Sold admission, processed payments and issued tickets.
  • Directed ticket holders to seats and facility locations.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Nordstrom - Women's Shoes Sales AssociateThe Woodlands, TX04/2019 - 08/2019
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Completed sales in excess of $Amount with near-zero error rate using POS system.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Assisted customers with locating and choosing merchandise in any store department.
The Woodlands Country Club - Cart AttendantThe Woodlands, TX04/2017 - 08/2017
  • Monitored all play on golf course, including pace of play, repairing ball marks, fixing divots and verifying players tee off at scheduled times.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned carts and repaired broken or damaged parts.
  • Organized and arranged golfers' tee times to keep course activities running smoothly.
  • Prepared Number golf carts per Timeframe by stocking pencils, tees, scorecards and towels.
TopGolf - Guest Service AssociateSpring, TX02/2016 - 09/2016
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Skills
  • Problem-solving skills
  • Bookkeeping
  • Cash Handling
  • Clerical duties
  • Guest services
  • Word processing
  • Time management
  • Hospitality service expertise
  • Sales expertise
  • Social perceptiveness
Education
05/2017Oak Ridge High SchoolConroe, TX
University Of Southern MississippiHattiesburg, MSBachelor Of Applied Arts: Criminal Justice
Expected in 08/2021Texas State UniversitySan Marcos, TXBachelor Of Applied Arts: Criminal Justice
  • Continuing education in Criminal Justice with a minor in Forensic Psychology
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Resume Overview

Companies Worked For:

  • Stars And Stripes Drive-In Theatre
  • Nordstrom
  • The Woodlands Country Club
  • TopGolf

School Attended

  • Oak Ridge High School
  • University Of Southern Mississippi
  • Texas State University

Job Titles Held:

  • Guest Services Worker
  • Women's Shoes Sales Associate
  • Cart Attendant
  • Guest Service Associate

Degrees

  • Bachelor Of Applied Arts : Criminal Justice
    Bachelor Of Applied Arts : Criminal Justice

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