guest services specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated and organized Administrative professional with over ten successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support, greeting visitors, coordinating travel arrangements, and drafting documents. Brings a dynamic work ethic with the ability to invest in relationships with customers and teammates.

  • Microsoft Office (Word, Excel, Windows, PowerPoint), SharePoint
  • Photoshop
  • Mental Health Billing and Coding
  • Excellent verbal and written communication
  • Filing
  • Travel arrangements
  • Correspondence Handling
  • Conference and event planning
  • Social and digital media knowledge
  • Customer and client relations
  • Administrative support
  • Scheduling, calendar management
Work History
08/2018 to 08/2020 Guest Services Specialist Pioneer Bancorp, Inc. | Clifton Park, NY,
  • Answered multi-phone line system and screened calls; directed callers to appropriate departments, took messages and answered questions.
  • Arranged accommodations, domestic and international travel plans for guests and employees, and presented updated itineraries.
  • Assisted guests by furnishing information and directions to various dining areas and local attractions.
  • Greeted guests and customers warmly upon arrival, offered assistance and answered questions to build rapport and retention. Alerted appropriate staff of scheduled visits and maintained high degree of respect for privacy.
  • Maintained visitor management systems (Proxyclick, Envoy) and sent monthly log to supervisor and upper management.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Ordered flowers, gifts and other products and scheduled delivery.
  • Maintained log of monthly employee awards.
  • Ordered employee business cards.
  • Photoshop certification via Calhoun Community College.
  • Managed digital media and social media content.
  • Sorted payroll and distributed to proper departments.
  • Helped to maintain a channel of communication with other departments within the organization.
  • Tracked industry trends and monitored competition. Searched for new and helpful marketing tools.
  • Built the best team by collaborating with the Marketing Team on marketing strategies.
  • Prepared, edited and proofread documents, spreadsheets and memoranda.
  • Provided clerical support to employees by copying, faxing and filing documents.
  • Created, edited and updated PowerPoint presentations for internal and external use.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). Some Salesforce and SharePoint experience.
  • Maintained Outlook Calendar for meetings, conferences, and events.
  • Maintained master calendar for Conference Rooms and ensured they were presentable at all times.
  • Maintained excellent attendance record. Opened and closed business each day.
  • Key player in organizing company conferences, trade shows and meetings.
  • Maintained filing systems.
  • Provided exceptional customer service.
  • Delivered messages, mail and packages left for guests and employees.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
07/1995 to 08/2018 Housekeeper, Owner Maid 4 You, LLC | City, STATE,
  • Cleaned homes and small offices.
  • All types of general and deep cleaning.
  • Laundry and errands.
  • Maintained cleaning supplies
  • Accommodated client preferences regarding housekeeping methods.
  • Organization.
  • House sitting or pet sitting.
10/2006 to 03/2017 Billing/Office Administrator Professional Counseling Services | City, STATE,
  • Performed daily billing functions, including medical coding, claims, payment posting and reimbursement management.
  • Upheld and reinforced compliance with federal regulations, such as HIPAA, to protect patient privacy at all times.
  • Coordinated meetings and travel arrangements.
  • Filed and retrieved documents, records and reports.
  • Prepared reports, memos and letters.
  • Ordered office supplies.
  • Scheduled patient appointments and answered phones.
  • Documented patient data and performed routine medical record audits to comply with insurance company requirements.
  • Maintained records & updated credentials for Dr. Hammers.
  • Efficiently performed insurance verification, pre-certification and pre-authorization functions.
  • Reviewed and sent medical records to other physicians upon request.
  • Assisted with testing, such as MMPI, Personality Assessments, Alcohol Use Inventory, Depression Inventory, Behavioral Assessments.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Established relationships insurance companies to expedite payments and resolve issues.
Expected in 1989 to to Diploma | Robert E. Lee High School, Springfield, Virginia GPA:

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Resume Overview

School Attended

  • Robert E. Lee High School

Job Titles Held:

  • Guest Services Specialist
  • Housekeeper, Owner
  • Billing/Office Administrator


  • Diploma

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