Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Retail Management Seasoned, results-producing management professional with extensive experience leading profit-generating operations through following the processes and routines according to company guidelines. Effective leader skilled in developing highly productive, sales-driven teams by utilizing established guest-focused training and sales programs. Management and Sales Strengths: Recruiting and Staffing Continual Coaching and Training Scheduling team according to sales trends and labor budgets. Inventory and Ordering Achieving financial results through growing sales and controlling expenses. Engaged Guest Services Manager with success at leading a team, increasing profits and efficiency, and remaining calm and collected in high-demand, high-stress situations. Adept at creative methods for problem solving and effective, constructive criticism.

  • Team training and management
  • Schedule setting
  • Resolving disputes
  • Improving key performance metrics
  • Customer satisfaction
  • Generating reports
  • Greeting customers
  • Optimizing team performance
  • Guest engagement strategies
  • Customer relationship management
  • Sales
  • Training and mentoring
  • Reporting
Guest Services Manager, 11/2011 - Current
First Hospitality Group Inc Willowbrook, IL,
  • Assist General Manager in day-to-day operations of retail and food establishment generating more than $12M in annual revenue.
  • Recruit, train, mentor, and manage 50-member team, providing coaching and engendering accountability for store results and performance.
  • Responsible for managing Deli operations including Cinnabon and Auntie Anne’s, Inventory and Food Cost Variance, Ordering and maintaining quality control standards using tools provided by Company.
Network Administrator, 04/2010 - 08/2012
Williams International Pontiac, MI,
  • Installed and supported hardware and software, including desktops, servers and printers.
  • Worked closely with end users to solve problems related to hardware and software.
  • Monitored system upgrades, patches, service packs, hot fixes and new configurations.
  • Managed employee access, security roles and permissions.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Determined and alleviated hardware, software and network issues.
  • Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
  • Provided troubleshooting and testing to support network.
  • Uploaded, configured and managed antivirus detection software and email applications.
  • Supervised configuration of local area network, wide area network and corporate Internet system.
  • Performed routine troubleshooting and network monitoring.
Computer Repair Technician, 01/2009 - 05/2012
Alorica Inc. Tampa, FL,
  • Checked in computers and performed diagnostics for repair.
  • Updated or installed software for customers to ensure computer efficiency.
  • Assisted customers with new computer and accessory purchases.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Built and repaired [Type] computers according to schedule.
  • Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
  • Communicated with ticket submitters to provide updates on in-process repairs and restoration timeframes.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Restaurant General Manager, 08/1998 - 11/2011
Restoration Hardware Salt Lake City, UT,
  • Responsibilities included hiring and training staff, coordinating employee schedules, and ensuring company protocols were being followed, ordering food and supplies, managing budgets and menu development.
Education and Training
High School Diploma: , Expected in 05/1984
Lebanon Catholic High School - Lebanon, PA,

Microsoft Specialist: Windows 7, Configuring

Microsoft Certified Professional

Microsoft® Certified Solutions Associate: Windows Server 2008

Microsoft® Certified IT Professional: Enterprise Administrator on Windows Server 2008

Microsoft® Certified IT Professional: Server Administrator on Windows Server 2008

Microsoft® Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

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School Attended

  • Lebanon Catholic High School

Job Titles Held:

  • Guest Services Manager
  • Network Administrator
  • Computer Repair Technician
  • Restaurant General Manager


  • High School Diploma

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