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guest services manager resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Productive Guest Services Manager with two years of experience. Successful at implementing modern computer systems and increasing profits. Adept at maintaining long-term client relationships and innovative management.

Skills
  • Retail store support
  • Computer proficient
  • Money handling abilities
  • Strategic sales knowledge
  • Order fulfillment
  • Complaint resolution
  • POS systems expert
  • Credit card processing
  • Multi-line phone talent
  • Stocking and replenishing
  • Key stakeholder relationship building
  • Team Player
  • Self starter
  • Management experience
  • Staff education and training
  • Professional telephone demeanor
  • Customer relationship management
  • Greeting customers
Work History
08/2018 to Current
Guest Services Manager First Hospitality Group Inc Columbus, OH,
  • Led weekly team meetings to communicate upcoming promotions and current metrics.
  • Set and managed policies for concierge services and guest relations.
  • Managed staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Assisted with check-ins and check-outs during high traffic seasons to ensure excellent customer service.
  • Ensured front desk standards by double-checking statistics, assisting customers and supervising employees.
  • Created and delivered effective training materials and courses.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Ordered inventory and took inventory out of stock.
05/2017 to 06/2019
Housekeeper Newington Rapid Recovery Rehab Center Newington, CT,
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
  • Disposed of trash and recyclable items each day to avoid waste buildup
  • Changed bed linens and collected soiled linens for cleaning
  • Accepted accountability for all assigned building keys, master keys and access cards
  • Polished all metal hardware fixtures
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture
  • Offered deep cleaning expertise to clients in need of extra support for hard to reach areas
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Vacuumed rugs and carpeted areas
  • Cleaned walls, windows, shades and curtains
  • Polished glass surfaces and windows
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment
  • Cleaned kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
  • Spot cleaned walls, carpets and light fixtures
01/2013 to 03/2017
Commercial Cleaner Abm Binghamton, NY,
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Kept building entryway glass clean and polished for professional presentation.
  • Handled equipment, chemicals and materials properly and with caution.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Inspected and maintained light fixtures, washed baseboards, and cleaned under furniture.
  • Emptied trashcans and transported waste to collection areas.
  • Refilled soap dispensers and air fresheners in bathrooms.
  • Maintained clean, neat and professional entrances.
  • Adhered to company policies for appearance, thoroughness and facility security.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
07/2016 to 02/2017
Makeup Consultant Sephora City, STATE,
  • Advised clients on proper home-care regimens.
  • Handled busy schedules and stayed on top of key deadlines.
  • Carried out administrative tasks, including product inventory checks and consultations.
  • Assisted manager with daily operations, including opening and closing procedures.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Informed guests of appropriate products available to increase retail sales.
  • Teach clients application techniques.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Expected in 05/2013 to to
High School Diploma:
Southport High School - Indianapolis, IN
GPA:
Accomplishments
  • Promoted to Manager after only six months of employment.
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive experience for all rest.

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Resume Overview

School Attended

  • Southport High School

Job Titles Held:

  • Guest Services Manager
  • Housekeeper
  • Commercial Cleaner
  • Makeup Consultant

Degrees

  • High School Diploma

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