Guest Services Manager Resume Example
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GUEST SERVICES MANAGER
Professional Summary
Productive Guest Services Manager with two years of experience. Successful at implementing modern computer systems and increasing profits. Adept at maintaining long-term client relationships and innovative management.
Skills
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Work History
Company NameGuest Services Manager//City, State//August 2018 to Current
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Set and managed policies for concierge services and guest relations.
- Managed staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Assisted with check-ins and check-outs during high traffic seasons to ensure excellent customer service.
- Ensured front desk standards by double-checking statistics, assisting customers and supervising employees.
- Created and delivered effective training materials and courses.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Ordered inventory and took inventory out of stock.
Company NameHousekeeper//City, State//May 2017 to June 2019
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
- Disposed of trash and recyclable items each day to avoid waste buildup
- Changed bed linens and collected soiled linens for cleaning
- Accepted accountability for all assigned building keys, master keys and access cards
- Polished all metal hardware fixtures
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture
- Offered deep cleaning expertise to clients in need of extra support for hard to reach areas
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Vacuumed rugs and carpeted areas
- Cleaned walls, windows, shades and curtains
- Polished glass surfaces and windows
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Cleaned kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
- Spot cleaned walls, carpets and light fixtures
Company NameCommercial Cleaner//City, State//January 2013 to March 2017
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Kept building entryway glass clean and polished for professional presentation.
- Handled equipment, chemicals and materials properly and with caution.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Inspected and maintained light fixtures, washed baseboards, and cleaned under furniture.
- Emptied trashcans and transported waste to collection areas.
- Refilled soap dispensers and air fresheners in bathrooms.
- Maintained clean, neat and professional entrances.
- Adhered to company policies for appearance, thoroughness and facility security.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
Company NameMakeup Consultant//City, State//July 2016 to February 2017
- Advised clients on proper home-care regimens.
- Handled busy schedules and stayed on top of key deadlines.
- Carried out administrative tasks, including product inventory checks and consultations.
- Assisted manager with daily operations, including opening and closing procedures.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Informed guests of appropriate products available to increase retail sales.
- Teach clients application techniques.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School DiplomaSouthport High School//City, State//May 2013
Accomplishments
- Promoted to Manager after only six months of employment.
- Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive experience for all rest.
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Resume Strength
- Length
- Measurable results
Resume Overview
School Attended
- Southport High School
Job Titles Held:
- Guest Services Manager
- Housekeeper
- Commercial Cleaner
- Makeup Consultant
Degrees
- High School Diploma
