Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Productive Guest Services Manager with two years of experience. Successful at implementing modern computer systems and increasing profits. Adept at maintaining long-term client relationships and innovative management.
Skills
Retail store support
Computer proficient
Money handling abilities
Strategic sales knowledge
Order fulfillment
Complaint resolution
POS systems expert
Credit card processing
Multi-line phone talent
Stocking and replenishing
Key stakeholder relationship building
Team Player
Self starter
Management experience
Staff education and training
Professional telephone demeanor
Customer relationship management
Greeting customers
Work History
08/2018 to CurrentGuest Services ManagerFirst Hospitality Group Inc | Columbus, OH,
Led weekly team meetings to communicate upcoming promotions and current metrics.
Set and managed policies for concierge services and guest relations.
Managed staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
Developed and implemented strategies to improve guest experiences and build loyalty.
Assisted with check-ins and check-outs during high traffic seasons to ensure excellent customer service.
Ensured front desk standards by double-checking statistics, assisting customers and supervising employees.
Created and delivered effective training materials and courses.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Ordered inventory and took inventory out of stock.
05/2017 to 06/2019HousekeeperNewington Rapid Recovery Rehab Center | Newington, CT,
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
Disposed of trash and recyclable items each day to avoid waste buildup
Changed bed linens and collected soiled linens for cleaning
Accepted accountability for all assigned building keys, master keys and access cards
Polished all metal hardware fixtures
Moved chairs, desks and beds around rooms to clean behind and underneath furniture
Offered deep cleaning expertise to clients in need of extra support for hard to reach areas
Engaged with guests on room requirements and amenities to promote overall satisfaction
Vacuumed rugs and carpeted areas
Cleaned walls, windows, shades and curtains
Polished glass surfaces and windows
Serviced bathrooms, including cleaning, sanitizing and supply replenishment
Cleaned kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
Spot cleaned walls, carpets and light fixtures
01/2013 to 03/2017Commercial CleanerAbm | Binghamton, NY,
Stripped and refinished hard surface floors to maintain quality condition and appearance.
Used time management and efficient cleaning methods to meet deadlines.
Kept building entryway glass clean and polished for professional presentation.
Handled equipment, chemicals and materials properly and with caution.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Delivered quality customer service to address urgent needs and cleaning requests.
Inspected and maintained light fixtures, washed baseboards, and cleaned under furniture.
Emptied trashcans and transported waste to collection areas.
Refilled soap dispensers and air fresheners in bathrooms.
Maintained clean, neat and professional entrances.
Adhered to company policies for appearance, thoroughness and facility security.
Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
07/2016 to 02/2017Makeup ConsultantSephora | City, STATE,
Advised clients on proper home-care regimens.
Handled busy schedules and stayed on top of key deadlines.
Carried out administrative tasks, including product inventory checks and consultations.
Assisted manager with daily operations, including opening and closing procedures.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Informed guests of appropriate products available to increase retail sales.
Teach clients application techniques.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Expected in 05/2013High School Diploma | Southport High School, Indianapolis, INGPA:
Accomplishments
Promoted to Manager after only six months of employment.
Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive experience for all rest.
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