LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Guest Services Manager
Please provide a type of job or location to search!
SEARCH

Guest Services Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
GUEST SERVICES MANAGER
Professional Summary

Productive Guest Services Manager with two years of experience. Successful at implementing modern computer systems and increasing profits. Adept at maintaining long-term client relationships and innovative management.

Skills
  • Retail store support
  • Computer proficient
  • Money handling abilities
  • Strategic sales knowledge
  • Order fulfillment
  • Complaint resolution
  • POS systems expert
  • Credit card processing
  • Multi-line phone talent
  • Stocking and replenishing
  • Key stakeholder relationship building
  • Team Player
  • Self starter
  • Management experience
  • Staff education and training
  • Professional telephone demeanor
  • Customer relationship management
  • Greeting customers
Work History
Urban Euphoria Salon And SpaGuest Services Manager//Greenwood, IN//August 2018 to Current
  • Led weekly team meetings to communicate upcoming promotions and current metrics.
  • Set and managed policies for concierge services and guest relations.
  • Managed staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Assisted with check-ins and check-outs during high traffic seasons to ensure excellent customer service.
  • Ensured front desk standards by double-checking statistics, assisting customers and supervising employees.
  • Created and delivered effective training materials and courses.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Ordered inventory and took inventory out of stock.
Independent HousekeeperHousekeeper//Indianapolis, IN//May 2017 to June 2019
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
  • Disposed of trash and recyclable items each day to avoid waste buildup
  • Changed bed linens and collected soiled linens for cleaning
  • Accepted accountability for all assigned building keys, master keys and access cards
  • Polished all metal hardware fixtures
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture
  • Offered deep cleaning expertise to clients in need of extra support for hard to reach areas
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Vacuumed rugs and carpeted areas
  • Cleaned walls, windows, shades and curtains
  • Polished glass surfaces and windows
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment
  • Cleaned kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
  • Spot cleaned walls, carpets and light fixtures
Pilot Air FreightCommercial Cleaner//Indianapolis, IN//January 2013 to March 2017
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Kept building entryway glass clean and polished for professional presentation.
  • Handled equipment, chemicals and materials properly and with caution.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Inspected and maintained light fixtures, washed baseboards, and cleaned under furniture.
  • Emptied trashcans and transported waste to collection areas.
  • Refilled soap dispensers and air fresheners in bathrooms.
  • Maintained clean, neat and professional entrances.
  • Adhered to company policies for appearance, thoroughness and facility security.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
SephoraMakeup Consultant//Greenwood, IN//July 2016 to February 2017
  • Advised clients on proper home-care regimens.
  • Handled busy schedules and stayed on top of key deadlines.
  • Carried out administrative tasks, including product inventory checks and consultations.
  • Assisted manager with daily operations, including opening and closing procedures.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Informed guests of appropriate products available to increase retail sales.
  • Teach clients application techniques.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School DiplomaSouthport High School//Indianapolis, IN//May 2013
Accomplishments
  • Promoted to Manager after only six months of employment.
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive experience for all rest.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Urban Euphoria Salon And Spa
  • Independent Housekeeper
  • Pilot Air Freight
  • Sephora

School Attended

  • Southport High School

Job Titles Held:

  • Guest Services Manager
  • Housekeeper
  • Commercial Cleaner
  • Makeup Consultant

Degrees

  • High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Guest-Services-Manager-resume-sample

Guest Services Manager

Palms Hotel Casino

Las Vegas, Nevada

Guest-Services-Manager-resume-sample

Guest Services Manager

Blue Ridge Hotel And Conference Center

Daleville, Virginia

Guest-Services-Manager-resume-sample

Guest Services Manager

Northwood Investors LLC - Casitas At Cheeca

Islamorada, Florida

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am -5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.