guest services manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Familiar running office, clerical and administrative duties, having been employed as manager, director, and head of guest services for previous employers. Comfortable running and owning the freelance business, "Zola the Party Princess" doing children's parties, birthday grams, and event planning, after helping manage the family retail business "Kids Corner Consignment". Advocates a busy and ambitious lifestyle that is matched only by a bubbly and extroverted personality, longing to explore the world and meet new people. Personable Guest Relations Manager with background directing, motivating and training team members to provide exceptional service to guests. Talented at taking on challenging issues in hospitality management. Looks forward to having the opportunity to use administrative expertise, and love of working with people, as well as that very own passion for knowledge to further a professional career with this Company.

  • New hire training, staff management, and team leadership development
  • Superior organizational and filing skills
  • Customer service and guest relations expert
  • Proficiency in hospitality, reservation, and POS systems
  • Documentation and control
  • Administrative support and Advanced Clerical Knowledge
  • Essay, script, or article review, proofreading, correction and revision
  • Extensive Social Media and marketing Knowledge
  • Strong Interpersonal Skills, cheerful demeanor, and bright problem solving attitude
  • Adherence to recipes, policies and procedures, maintaining cost controls and labor
  • Strategic planning, project Management
  • Extensive vocabulary, cultural awareness, and public speaking skills
  • Flexible & Adaptable with multitasking abilities
  • First Aid/CPR Certified
Work History
08/2020 to Current
Guest Services Manager First Hospitality Group Inc Chicago, IL,
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Made food according to standard location recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items for restaurant.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations, new region managers and store locations, or last minute menu changes.
  • Promoted business through participation in and sponsorship of community events.
  • Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.
  • Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Conducted training courses and prepared videos for long-term use.
  • Experience in development of multiple skills including labor management, and keeping sales percentages below 20%
06/2019 to Current
Owner's Assistant Exos Palm Beach Gardens, FL,
  • Assessed sales opportunities, collected competitor information and performed detailed market analysis.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Performed routine maintenance on workplace equipment to immediately address problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
05/2021 to 08/2021
Studio Assistant and Office Manager The Dance Craze City, STATE,
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained studio equipment, established schedule for regular maintenance, and oversaw upgrades of studio equipment.
  • Assisted with studio branding and marketing activities including daily social media posts and printed flyers, banners.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Organized dance recital productions and oversaw staff meetings, fundraising events, performances and festivals.
  • Helped with office tasks, taking messages, scanning, printing documents and answering of over 30 phone inquiries daily.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked with families to provide advice and assistance on choosing appropriate dance schedule and level requirements concerning class registration.
  • Operated standard office software applications to compile data such as roll sheets and prepare information and correspondence between students parents and faculty
09/2018 to 08/2021
Dance Instructor The Dance Craze City, STATE,
  • Planned and oversaw group, couples and individual dance performances.
  • Offered one-on-one instruction to students by appointment.
  • Assisted with coordination and administration of complete dance program.
  • Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Utilized different styles of teaching to accommodate students of all capabilities.
01/2019 to 12/2020
Teaching Professional Tehachapi Academy Of Dramatic Arts City, STATE,
  • Modeled creative acting styles and techniques encompassing varied history genres and performance techniques.
  • Graded and evaluated student assignments, notes and course work.
  • Incorporated multiple types of teaching strategies into classroom.
  • Encouraged students to perform well and learn from failure.
  • Planned lessons to reflect group and individual student needs utilizing creative instruction.
  • Implemented effective classroom management techniques to provide safe, calm learning environment.
  • Evaluated student assignments and projects with corrective comments to guide future growth.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
Expected in 12/2022 to to
Associate of Arts: Theatre And Business Administration
Bakersfield College - Bakersfield, CA
Expected in 06/2020 to to
High School Diploma:
Heartland Charter School - Kern,
Expected in 06/2017 to to
Vocational Training: Theatre Arts
Encore High School For The Arts - Riverside - Riverside, CA
  • Relevant Coursework Completed: Acting, Dancing, Singing & Stage Performance.
  • Professional development completed in people skills, administrative organization.
  • Member of the Pirates Choir, Dance Team, assisted in ballroom choreography and volunteered as member of Biology Club, D&D Club, Cheer Team, and Colorguard
Additional Information

Currently 19 Years of age, Actively completing Associate's Degree in Business and Clerical Administration at Bakersfield College

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Resume Overview

School Attended

  • Bakersfield College
  • Heartland Charter School
  • Encore High School For The Arts - Riverside

Job Titles Held:

  • Guest Services Manager
  • Owner's Assistant
  • Studio Assistant and Office Manager
  • Dance Instructor
  • Teaching Professional


  • Associate of Arts
  • High School Diploma
  • Vocational Training

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