To obtain the position with a leading organization in the service and marketing industry that leverages my achievements, skills, energy, and talent for providing quality customer service in order to grow the customer base.
Ruby Tuesday, IncMarch 2010 to July 2011Guest Services Coordinator Knoxville, TN
Responsible for varied duties involving the overall operation of the restaurant including maintaining the Ruby Tuesday Brand Promises of "doing what's right, drive consistent results, leader without a title, and pride in the pass.".
Responsible for maintaining a professional image at all times, coaching, counseling, and developing team members.
Responsible for maximizing sales and profitability, minimizing loss by controlling expenses, ensuring sanitation and safety of food quality.
Ensure company standards of store opening and closing times, zero guest complaints, 30 second greets, and 100% guest interaction.
Somerville RenovationsAugust 2007 to January 2010Owner/Contractor Texarkana, TX
Purchase, design, and renovate homes to be sold.
Design remodeling plans to improve existing structure.
Contract with various suppliers and services to complete work, electrical, plumbing, roofing, and air conditioning.
Direct contract labor to work areas to be completed and ensure compliance with design.
Troubleshoot problems and rework designs to accomplish work by assigned deadlines.
Maintain records and expenditures to meet budgeted expenses.
Meet all city and state guidelines for inspection and compliance to codes.
Place homes on market for sale after completion of work.
Staples Office SupplyDecember 2006 to September 2007Sales Manager Texarkana, TX
Supervise, recruit, train, develop, coach, and communicate with all associates and managers.
Assess performance in each department of the store and report to store manager and district manager with plan for improvement.
Effectively coordinate and manage sales activities throughout the store and coach sales associates on techniques to improve sales.
Stay current on new technologies and ensure associate understanding of selling techniques to build sales and maximize customer retention.
Ensure a positive customer experience by going above and beyond expectations.
Achieve store level earnings, goals, and profit margins.
Ensure company presentation standards are met to maximize the customer experience.
Maintain daily reports, emails, stock handling, and safety procedures.
PetSmartJanuary 2004 to April 2007Pet Training Instructor Texarkana, TX
Provided pet training instruction to pet parents and their pets with proven positive reinforcement methods.
Worked with pet parents and suggestively sold products necessary for the safety and health of their pets including food, bathing, playtime, and restraints.
Observed pet behaviors that were concerns of pet parents and devised proper solutions to meet their needs.
Followed up with pet parents to ensure that training needs were successful and needs were being met.
Made modifications to training when needs were not being met.
Maintained store and district goals of sales to meet or exceed 1% of total store sales consistently during employment.
Café PatriqueAugust 2001 to October 2003Assistant Manager Dallas, TX
Responsible for Front of House training and scheduling.
Maintained inventory for all wines and beers.
Conducted server wine training sessions.
Open and close restaurant, make deposits, run reports, and take server checkouts.
Receive vendor shipments of food and dry goods.
Ensure front of house standards were consistently met through customer interactions and coaching of employees.
Excellent communication skills both oral and written, active listening, negotiating, and facilitating meetings.
Ability to provide leadership through motivation, coordination of activities, coaching, instructing, and continuous training.
Supervisory skills include ability to monitor, evaluate, direct, and delegate as needed.
Excellent critical thinking skills including assessment, analyzing, problem solving, and decision making.
SKILLS Excellent communication skills both oral and written, active listening, negotiating, and facilitating meetings. Ability to provide leadership through motivation, coordination of activities, coaching, instructing, and continuous training. Supervisory skills include ability to monitor, evaluate, direct, and delegate as needed. Excellent critical thinking skills including assessment, analyzing, problem solving, and decision making.