Knowledgeable Guest Service Representative experienced in busy restaurant and museum settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives, patron satisfaction and helping team members.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. Printed general entrance tickets, put together membership packages for individuals and families, sold planetarium tickets with detailed knowledge of the current show listed, and offered routes for the best experience while exploring the museum.
Oversaw front desk operations with eye for the visiting center's reputation, staff productivity and operational efficiency.
Resolved guest issues with reservations, planetarium tickets, shop inventory, and general questions with knowledgeable and friendly service.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Helped customers complete purchases in the gift shop, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Kept accounts in balance and ran daily reports to verify totals at front desk for all entrance ticket fees and planetarium show sales.
Counted drawers at both front desk station and in the gift shop at the end of shifts, and was a keyholder to the safe, where money would be deposited at closing time.
06/2021 to 12/2021
Lead Sales AssociateTrek Bikes – Alexandria, VA,
At the world famous Johnny Cash Museum on Music Row, I was responsible for merchandise inventory, ticket sales, coordinating group ticketing, greeting customers and explaining museum conduct as well as demonstrating product knowledge and efficiently managing money draw.
I would remove security devices, food, and other items deemed unfit for the space (if applicable), fold clothes, and place neatly in a bag until a guest was done with their visit to the museum.
It was important to me to represent and promote the organization's goals with products and services as required.
I loved the friendly, guest service nature of the job, as well as working in a historic environment and answering questions regarding the history of country music.
Trained, coached and mentored new sales associates for maximum performance. Kept detailed track of sales and customer information in company system.
Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Cultivated warm relationships with regular customers as both a host and as a server at a fine dining restaurant known for it's history and views.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns, as well as personal favorite dishes.
Made reservations over the phone, email, and OpenTable. Informed accurate wait times, answered customer questions about hours, seating, and events.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests, including VIP parties.
Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Suggested wine pairings to go with specific menu items.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Provided clerical support to company employees by copying, faxing and filing documents.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
02/2017 to 12/2018
Host/ServerCafe Habana Malibu – City, STATE,
Documented reservations, alerted servers and managers of large groups and prepared seating.
Assigned guests to tables suitable for needs and server section rotation, as needed.
Kept register accurate through correct billing, payment processing and cash management practices.
Checked identification for minimum age for sale of alcoholic beverages.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Expected in 2013
High School Diploma: La Reina High School - Thousand Oaks, CA, GPA:
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