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guest services agent resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Professional, friendly and highly enthusiastic customer service professional

with 16 years client interface experience in the guest service

industry. Highly motivated, solid team player with a great positive, can do

attitude. Excellent communication skills - energetic work attitude creative problem solver - reservations on line, courteous phone demeanor and

organizational skills.

Core Strengths
  • Energetic work attitude
  • Active listening skills
  • Customer service expert

  • Sharp problem solver
  • Telephone inquiries specialist
  • Strong organizational skills

Accomplishments

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience
Guest Services Agent, 10/2011 - 11/2012
Wyndham Hotels & Resorts Inc. Deerfield Beach, FL,

Guest services at it's highest level of service for the owners and guests.

Consistently received service awards "Count one". Compliments from guests that mentioned service beyond their expectations. Many Medallia survey with the high score of #10. The Medallia company- management customer service company gets surveys from owners rated daily by emails. With these high Medallia scores the resort can obtain the highest ratings for overall owner satisfaction monthly and earn the goals status for the year 2012. Wonderful guest check-in experience by anticipating the needs of the guests. Following up with the guest for any additional requests to ensure an amazing stay. At the check-out, talking with guests, about how their stay was hopefully it was a #10 rating and inviting them back with their families.

Assistant Manager, 05/2007 - 2012
Miami Parking Authority Miami, FL,

In charge of satellite location opening and the closing daily.

Working with car rental agreements, daily reservation reports, inventory, daily business reports, maintenance and out of service reports.

Received multiple reviews, acknowledging dedication to excellent customer service. Directed clients calls to appropriate individuals and departments. Developed highly empathetic client relationships and earned great reputation for exceeding sales goals.

Concierge , 01/2006 - 07/2007
Compass Group Usa Inc Southfield, MI,

Exceptional guest service, giving more than what is anticipated. The goal is to WOW very guest. Knowing the special occasion/event for a more memorable stay. Greeting special guests from all the world. The Fairmont service level is measured by JD Power & associates. We make it happen. Any special requests, reservations and transportation by personalized assistance. Received many awards of guest service, also the Employee of the Month for November 2006.

Counter Agent / Sales & Marketing, 2002 - 02/2006
Newport Beach Rent A Car City, STATE,

Opening and closing car rental agreements. Basic car rental duties and taking care of the customer service issues. Providing helpful and friendly atmosphere in the car rental experience. Implemented new processes for improving customer service satisfaction to generate loyal repeat clients. Marketing and sales calls, assisting the hotels and business with quality and caring service for the out of town clients coming into Orange County Airport.

Counter Agent/ Sales, 09/1994 - 2002
Omni Rent A Car City, STATE,

Interacted with customers and ensured great personalized service.

Handled incoming calls with questions about directions, rates and reservations. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently responded. Generated new client base growth through website inquires with an average of 50 sales calls per day, via phone and in person. Weekly outside sales calls to the local hotels and business, our target market.

Educational Background
Associate of Arts: Business & Sociology, Expected in 80
-
Golden West College - Huntington Beach, CA
GPA:
Status -

Coursework in Business, Marketing and Communications.

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Resume Overview

School Attended

  • Golden West College

Job Titles Held:

  • Guest Services Agent
  • Assistant Manager
  • Concierge
  • Counter Agent / Sales & Marketing
  • Counter Agent/ Sales

Degrees

  • Associate of Arts

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