Guest Service Representative Supervisor resume example

• Prepared beverages and filled food orders for customers.
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Used cash registers and credit card machines to cash out customers, handling average sale of $Amount per table.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Kept server areas clean and stocked during service hours to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.

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• Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
• Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.

• Kept server areas clean and stocked during service hours to increase efficiency while working tables.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

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• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Checked identification to enforce age regulations for alcoholic beverages.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.

• Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
• Emptied on-site trash receptacles into dumpsters and large waste receptacles.
• Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
• Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
• Participated in pre-staging dining rooms for all meals, arranging tables according to restaurant policies.
• Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
• Provided respectful and courteous bussing services while operating within active dining rooms.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
• Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
• Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.