LiveCareer-Resume

Guest Service Representative Supervisor resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Polite and positive guest service representative with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Skills
  • Sales
  • Cash Handling
  • Sales Goals
  • Guest Services
  • New Product Information
  • Product Knowledge
  • Cleaning
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Cash Register Operation
  • Product Location
  • Problem-solving skills
  • Responsible
  • Teambuilding
  • Excellent work ethic
  • Customer Service
  • Computer proficiency
  • Basic math
  • Collaboration
  • Multitasking abilities
  • Training & Development
  • Supervision
  • Teamwork
Education
Dutchess Community College Poughkeepsie, NY Expected in 06/2016 High School Equivalency : - GPA :
Work History
Department Of Defense - Guest Service Representative / Supervisor
Gulfport, MS, 11/2020 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Supervised daily tasks of all employees, and deliveries making sure all item are accounted for.
Department Of Defense - Waiter
Hanscom Air Force Base, MA, 04/2019 - 03/2020
  • Prepared beverages and filled food orders for customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $Amount per table.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.

+ Edit or add your own

  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Bloomin' Brands, Inc. - Waiter
Evansville, IN, 05/2018 - 06/2019
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

+ Edit or add your own

  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
Texas Roadhouse - Restaurant Busser
City, STATE, 11/2016 - 03/2017
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Emptied on-site trash receptacles into dumpsters and large waste receptacles.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules.
  • Participated in pre-staging dining rooms for all meals, arranging tables according to restaurant policies.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
  • Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Dutchess Community College

Job Titles Held:

  • Guest Service Representative / Supervisor
  • Waiter
  • Waiter
  • Restaurant Busser

Degrees

  • High School Equivalency

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: