guest service representative management trainee resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members

  • Mail management
  • Managing office supplies
  • Account balancing reconciliation
  • Employee training and development
  • Advanced MS Office Suite knowledge
  • AR/AP
  • 10-key proficiency
  • Accounting skills
  • Dedicated team player
  • Data entry
  • Financial Transactions
  • Payment Processing
  • Verbal and Written Communication
  • Cash Register Operations
  • Reporting Efficiency and Accuracy
  • Resolving Disputes
Folsom Lake College Folsom, CA Expected in : Payroll - GPA :
Folsom Lake College Folsom, CA Expected in : Accounting And Business Management - GPA :
Work History
Quality Inn Hotel - Guest Service Representative/Management Trainee
City, STATE, 12/2021 - Current
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Accomplished multiple tasks within established timeframes.
  • Conducted monthly inventories of raw materials and components.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Handled cash accurately and prepared deposits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
Nicholson Akersloot And Assoc, LLC - Home Remodeling Assistant
City, STATE, 06/2018 - 12/2021
  • Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
  • Adhered to tight schedules to avoid construction delays and finish 10 projects before expected completion dates.
  • Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
  • Completed over 10 jobs independently based on customer desires, inventories and budgets.
RPR Partners LLP - RV Park Manager
City, STATE, 06/2017 - 07/2019
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Established vendor relationships to access timely services in support of events.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
Company Name - Store Manager
City, State, 06/2015 - 06/2017
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Company Name - Administrative Assistant/Payroll Administrator
City, State, 01/2010 - 03/2014
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Processed financial documents including contracts, expense reports and invoices.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Set up and maintained physical and electronic filing systems.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Tracked expenses and documented records using Lacerte.
  • Assisted with administrative tasks, including filing, and answering phones.
  • Performed complex administrative management of sensitive and confidential issues.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Performed special payroll-related calculations such as retroactive payments and time-off accruals.
  • Executed established controls to drive data integrity and accuracy of employee payroll data.
  • Processed manual check requests to comply with legal and business units' requirements and company policies.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Adjusted employee tax status along with information regarding withholding.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Company Name - Tax Associate/Executive Assistant
City, State, 01/2005 - 01/2009
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Managed 20 accounting personnel handling needs of more than 900 clients.
  • Liaised between clients and tax authorities such as IRS representatives.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
  • Managed deliverables such as tax returns, extensions and tax planning calculations.
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
Company Name - Customer Service Manager
City, State, 06/2017 - 12/2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

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Resume Overview

School Attended

  • Folsom Lake College
  • Folsom Lake College

Job Titles Held:

  • Guest Service Representative/Management Trainee
  • Home Remodeling Assistant
  • RV Park Manager
  • Store Manager
  • Administrative Assistant/Payroll Administrator
  • Tax Associate/Executive Assistant
  • Customer Service Manager


  • Some College (No Degree)
  • Some College (No Degree)

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