Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Friendly and polished office professional brings proven experience in professional environments. Expertly provides individualized guest service, including managing VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Knowledgeable individual recently promoted to Front Desk Clerk at busy hotel. Driven and dedicated with penchant for delivering exemplary service. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Decision Making
  • Feedback Collection
  • Problem Solving
  • Reservations Management
  • Customer Service
  • Microsoft Office
  • Data Gathering
  • Records Management
  • Guest Registration
  • Paperwork Processing
  • Administrative Support
  • Cash Handling
  • Verbal and Written Communication
  • Information Gathering
  • Team Collaboration
  • Email and Telephone Decorum
  • Time Management
  • Data Entry
  • Office Organization
Work History
03/2021 to Current
Guest Service Representative/Front Desk Receptionist Giant Eagle Greensburg, PA,
  • Worked in wide range of areas of the grocery store, (stocking, scanning, sorting) assisting customers with their grocery purchase.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees and payments.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
02/2019 to 05/2021
Personal Shopper Giant Eagle Medina, OH,
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Picked quality and accurate items for 30 daily customer orders.
  • Increased productivity through streamlining packing procedures.
  • Increased productivity through streamlining packing procedures.
  • Updated opening and closing procedures to decrease downtime and optimize productivity.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Consulted with customers on food selections and custom order requests.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
02/2017 to 06/2020
Personal Shopper Walmart City, STATE,
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Consulted with customers on food selections and custom order requests.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Expected in 03/2022
Associate in Criminal Justice: Criminal Justice
Miller Motte Technical College - Conway, SC,
GPA:
Expected in
Keyboarding and Document Formatting Communication Skills for Executive Assistants Record Management Professional Office:
- ,
GPA:

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Resume Overview

School Attended

  • Miller Motte Technical College

Job Titles Held:

  • Guest Service Representative/Front Desk Receptionist
  • Personal Shopper
  • Personal Shopper

Degrees

  • Associate in Criminal Justice
  • Keyboarding and Document Formatting Communication Skills for Executive Assistants Record Management Professional Office

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