Guest Service Representative resume example with 12 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Self-motivated [Job Title] highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Polite and accommodating [Job Title] bringing [Number] years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Service-oriented [Job Title] rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

  • Microsoft Office
  • Problem resolution
  • Leadership
  • Data management
  • Organizational skills
  • Event details
  • Training and mentoring
  • Social media networking
  • Work ethic
  • Working collaboratively
  • Reliable and trustworthy
  • Teambuilding
  • Decision-making
  • Friendly, positive attitude
03/2013 to 10/2021 Guest Service Representative Hyatt | Colorado Springs, CO,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary and contacted emergency responders when required.
10/2009 to 11/2012 Private Elderly Caregiver Private Residence | City, STATE,
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Monitored health and well-being of clients and reported significant health changes.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Recorded client status progress and challenges in logbooks and reports.
  • Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action].
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • BClairOLDENe patients with [Task], closely monitoring conditions and safety.
  • Assisted [Job title] with allocating small expenses to prepare and assess budgetary needs.
  • Assisted [Type] patients with [Task], closely monitoring conditions and safety.
05/2008 to 09/2008 Intern Medical Coder/Billing Clerk Community Health Network | City, STATE,
  • Reviewed claims for coding accuracy.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
Education and Training
Expected in | Medical Coding And Billing Everett College, Merrionette, Illinois, GPA:


  • [Number] GPA98.00
  • Medical BilliningCoding[Subject]NEMedical Billining &7 Coding
  • [Honor's Society Name][Honor's Society Name] Memberyesd
  • [Number] GPA
Expected in 08/1969 | Data Proncessing Technology Bryant & Stratton, , GPA:
  • [Number] GPA90.00

  • Major in [Subject]Data Processing
  • Major in [Subject]Administration
  • Major in [Subject]Secy.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Everett College
  • Bryant & Stratton

Job Titles Held:

  • Guest Service Representative
  • Private Elderly Caregiver
  • Intern Medical Coder/Billing Clerk


  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: