guest service representative resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job. Ready to help team achieve company goals. Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.



Customer - Focused Mindset

Deep Knowledge in Product or Inventory

Genuine Enthusiasm for yue Company and Products

Creative Problem Solving & Decision Making when dealing with customer ideas

Empathetic Attitude


Work History
Guest Service Representative, 05/2019 - 02/2023
Newcrestimage Dallas, TX,
  • Provided front desk operations; managed guest arrivals and phone inquiries, processed payments, noted guest requests and issued room keys
  • Analyzed reports to ensure prompt and efficient delivery
  • Performed a wide variety of duties, which included assignment, operations, maintainability, inspection, habitability, inventory and cleanliness of lodging units
  • Improved guest service department; resolved customer complaints; investigated, clarified and mediated disputes between clients and management
  • Worked closely with customers to solve complex problems
  • Administered hotel management procedures towards assignment, occupancy and termination
  • Formulated reports and information summaries for briefing management and other officials
  • Operate desktop computers, telephone, and multi-function devices i.e
  • Scanner, fax, and photocopier
  • Responsible for the timely review, filing and required annotations for posting in member’s pay account, and the verification and timely posting of all supporting documents received
  • Answered guest inquiries by exchanging in professional conversations; maintained up-to-date knowledge of hotel amenities, analyzed current and past operations and expenditures to determine long-term logistics needs
  • Analyzed historical expenditures to determine future funding requirements
  • Evaluated facility deficiencies and developed recommendations and justification for funds
  • Implemented customer service surveys to monitor customer satisfaction with current hotel condition and to review efficiency and effectiveness of procedures for possible and feasible potential improvements
  • Analyzed problems and formulated corrective measures using established guidelines
  • Responsible for all administrative operations to include, correspondence, drafting reports, letters, flyers, records and log
  • Respond to all inquiries and requests for assistance
  • Maintained and safeguarded confidential files and personal identifiable information (PII)
  • Provides customer service in person, in writing or by telephone to ensure service compliance in accordance with DOD rules and regulations
  • Examined sensitive documents for completeness, accuracy and legality.
Appointment Line Clerk / Call Center, 10/2016 - 02/2018
Yokota Medical Group, Yokota Air Base City, STATE,
  • Managed scheduling and maintained the clinic’s appointment through CHCS
  • Operated in a high-volume call center and promptly responded to incoming calls with outmost professionalism for four different departments which include Family Practice, Internal Medicine, Pediatrics and Dermatology
  • Changes type of appointment in CHCS
  • Brief and provide information to the patients regarding preparation for appointment type
  • Register new patients in Composite Health Care System (CHCS)
  • Ensured patients were registered in CHCS / ALTHA and DEERS
  • Performed as unit receptionist; assisted patients, screened and routed calls appropriately; determined calls urgency based on established guidelines
  • Composed messages for providers, nurses, medical assistants, ancillary and administrative personnel
  • Maintained military personnel records submission to electronic service record
  • Effectively communicated with military commands, civilian and military personnel to verify suitability status
  • Provided excellent customer service in various settings in accordance with Department of Defense
Beauty Advisor / Sales Associates, 10/2013 - 10/2016
Shiseido Company City, STATE,
  • Oversaw and met weekly, monthly and quarterly sales goals and daily business reports inventoried items for comparative analysis.
  • Managed merchandise sales, compiled administrative reports and provided feedbacks to improve sales.
  • Implemented up-selling strategies; promotpromotional offers.
  • Build clientelle for effective sales.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.

• Oversaw and met weekly, monthly and quarterly sales goals and daily business reports inventoried items for comparative analysis.• Managed merchandise sales, compiled administrative reports and provided feedbacks to improve sales.• Implemented up-selling strategies; promoted promotional offers, communicated with customers, made clienteles and maintained contact with them.

High school diploma: , Expected in
La Salle University - ,
Status -

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Resume Overview

School Attended

  • La Salle University

Job Titles Held:

  • Guest Service Representative
  • Appointment Line Clerk / Call Center
  • Beauty Advisor / Sales Associates


  • High school diploma

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