Ambitious student pursuing Business Administration degree eager to contribute developed knowledge in Management role. Skilled in team management and in customer service any type of settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Microsoft Office
Hospitality services
Cash transactions
Analytical mastery
Administrative skills
Effective planning
Relationship development
MS Office
Organization
Team management
Team building
Problem resolution
Customer service
Communications
Education and Training
Trident Technical CollegeCharleston, SCExpected in 05/2023 – –BBA: - GPA:
Experience
Onix Group - Guest Service Representative Wilmington, DE, 09/2020 - Current
Issued room keys to guests upon check-in and answered questions regarding proper use.
Worked with General Managers and Coworkers to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Arranged special accommodations for guests to maintain optimal satisfaction.
Monitored reservations to track incoming parties and special events.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Secured guest valuables in main safe or individual boxes.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Managed customer complaints and rectified issues to complete satisfaction.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Five Guys - Certified Crew Trainer Meriden, CT, 07/2019 - Current
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Stayed up to date on requirements of all team positions to optimize training.
Backed up front counter employees to maximize guest satisfaction with speedy service.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Prepared drinks, ice cream and other special items to complete prepared food orders.
Kept drive-thru station well-stocked and organized to meet all customer needs.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Organized food items on serving trays and in carry-out packages.
Took orders, prepared foods and processed payments in full-service.
Restocked kitchen supplies by rotating food according to dates.
Monitored and counted food stock and supplies to reorder on time.
Verified orders and bagged items for easy transport.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Trained employees on cooking techniques, safety standards and performance strategies.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Taco Bell - Shift Leader City, STATE, 04/2018 - 06/2019
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Documented receipts, employee hours and inventory movements.
Strengthened employee performance ratings and trained staff on system efficiencies while supervising 8 crew members, delivering optimal productivity.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Updated computer systems with new pricing and daily food specials.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Scheduled and directed staff in daily work assignments to maximize productivity.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Optimized profits by controlling food, beverage and labor costs daily.
Accomplishments
Recognized by peers and management for going above and beyond normal job functions.
Implemented a new product inventory tracking system which reduced monthly food costs.
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