LiveCareer-Resume

guest service representative resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Safety-conscious Bus Driver adept in following predetermined navigation routes to complete passenger transport with safety and efficiency. Focused and dependable with a demonstrated history of proactively addressing passenger needs, including fostering convenience and safety for disabled patrons.

Focused Bus Driver bringing 9+ years of top-quality performance in the transportation industry. Well-versed in inspecting buses and equipment to ensure consistent safe operation. Aiming to contribute immediate value to the Bricker Transportation LLC team through an unwavering work ethic and dedication to quality transportation service.

Meticulous transportation professional offering demonstrated success in performing inspections both before and after scheduled trips. Willing and able to refill vehicle fluids as needed and report any necessary maintenance measures. In depth-knowledge of area routes and traffic regulations, illustrated through 9+ years of industry experience.

Attentive Bus Driver with 9+ years of experience in safety and [Type] related roles. Adept in documenting all route and navigation information. Dedicated to safety and efficiency, illustrated through excellent driving history.

Skills
  • Strong safety history
  • Safe driver
  • Technology-driven navigation
  • Inventory tracking
  • Motivated self-starter
  • Flexible schedule
  • Over-the-road transportation
  • Impeccable driving record
  • Safety-focused
  • Map proficiency
  • Defensive driving expert
  • Customer service-oriented
  • Map reading and navigation skills
  • Passenger assistance
  • Administering medication
  • Medical data acquisition
  • Scene assessments
  • Emergency response and assessment
  • Written and verbal communication
  • Patient evaluations
  • Vital sign assessment
  • Medication administration
  • Critical decision-making skills
  • Field patient assessments
  • CPR and First Aid
  • Dispatch communication protocols
  • Respiratory care assessment
  • Defibrillation and resuscitation
  • Reporting and documentation
  • Medical volunteer
  • Ambulance transport
  • Emergency management
Experience
08/2019 to Current
Guest Service Representative Columbus Hospitality Lewis Center, OH,
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Monitored reservations to track incoming parties and special events.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed all front desk operations for busy high-volume hotel.
  • Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention by [Number]%.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, [Type] and [Type] entertainment.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
04/2018 to 08/2019
Guest Service Representative Columbus Hospitality Ocala, FL,
  • Managed all front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, [Type] and [Type] entertainment.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention by [Number]%.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Provided key administrative support to 10 coworkers, taking on tasks like extra shifts and booking groups during peak times.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
10/2009 to 05/2018
School Bus Driver Fort Lee Public Schools Fort Lee, NJ,
  • Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules.
  • Assisted disabled passengers in boarding and exiting bus.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Provided information to passengers, including route, schedule and fare information.
  • Maintained timely adherence to schedules and safety protocols.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Followed GPS technology and printed maps to navigate traffic, construction or other obstacles.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Operated vehicle mounted radios and weapons
  • Presented bills and receipts and collect payments for goods delivered or loaded
  • Inspected vehicle for cleanliness and safety before each trip.
  • Moved controls to drive gasoline- or electric-powered trucks, cars, or tractors and transport materials between loading, processing, and storage areas
  • Operated all wheeled vehicles and equipment over varied terrain and roadways
  • Checked all load-related documentation to ensure that it is complete and accurate
  • Secured cargo against inclement weather, pilferage, and damage
  • Operated specialized equipment including motorized ramps and lifts.
  • Verified all permission slips for students to ride home with friends.
  • Obeyed traffic laws, and follow established traffic and transportation procedures
  • Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios
  • Read maps and followed written and verbal geographic directions
  • Read and verified all permission slips for students to ride home with friends.
  • Followed appropriate safety procedures for transporting dangerous goods
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Performed walk-around inspection of 48 foot tractor trailer.
  • Reconfigured routes to accommodate for added or removed stops on schedule.
  • Checked vehicles to ensure that mechanical, safety and emergency equipment were in good working order.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
07/2002 to 11/2005
Bus Driver/Classroom Aide Franklin County Head Start City, STATE,
  • Followed GPS technology and printed maps to navigate traffic, construction or other obstacles.
  • Maintained timely adherence to schedules and safety protocols.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Assisted disabled passengers in boarding and exiting bus.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Provided information to passengers, including route, schedule and fare information.
  • Followed operational safety procedures, resulting in significant reduction in [Type] accidents.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
Education and Training
Expected in 06/1990
High School Diploma:
Chambersburg Area Senior High School - Chambersburg, PA
GPA:
Expected in 06/2006
Cosmetology: Cosmetology
Chambersburg Beauty School - Chambersburg, PA,
GPA:
Expected in 04/2000
Computer Tech: Computer Tech
Thompson Institute - Chambersburg, PA
GPA:
Expected in
: Social Work
Shippensburg University of Pennsylvania - Shippensburg, PA
GPA:
Accomplishments

I have experience with children of all ages as I have raised 2 daughters of my own. Both had needs as a newborn one of which was on a heart monitor due to sleep apnea at just a week old.


I have extensive knowledge with a few special needs as I have helped my mother raise my niece and nephew who are both Autistic. My niece also has severe Intellectual disabilities. Both children attend a special needs school in which I have volunteered at as well as some of my bus routes included that school.


Also, have experience with children with depression and bipolar diagnosis.


Experience with children with severe allergies (both environmental and food induced)


Experience with children newborn and up.

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Resume Overview

School Attended

  • Chambersburg Area Senior High School
  • Chambersburg Beauty School
  • Thompson Institute
  • Shippensburg University of Pennsylvania

Job Titles Held:

  • Guest Service Representative
  • Guest Service Representative
  • School Bus Driver
  • Bus Driver/Classroom Aide

Degrees

  • High School Diploma
  • Cosmetology
  • Computer Tech
  • Some College (No Degree)

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