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Guest Service Representative Resume Example

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GUEST SERVICE REPRESENTATIVE
Professional Summary

Friendly and prompt with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.

Skills
  • Time management
  • Spanish translation
  • Property tours and inspections
  • Learning strategies
  • Fast-learner
  • Creative learning strategies
  • Ability to communicate ideas
  • Maintaining standards
Work History
Guest Service Representative, 05/2017 to Current
Company Name – City, State
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Planned coverage needs and organized services to support incoming special events.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained transaction security by verifying payment cards against identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Greeted 50 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Leasing Specialist, 07/2019 to 03/2020
Company Name – City, State
  • Ensured policies and rules were followed by all tenants.
  • Kept accurate records of all resident and tenant correspondence.
  • Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Collected, completed and processed lease applications.
  • Pleasantly greeted visitors to office, asked questions and offered assistance.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Created and submitted daily reports on leasing activities.
  • Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
  • Developed and implemented resident activities and identified problem vacancies.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Validated rental eligibility by using 's the company verification process.
Shift Supervisor, 04/2012 to 05/2017
Company Name – City, State
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Helped store management meet standards of service and quality in daily operations.
  • Worked with team members to improve performance and implement training updates.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
Education
High School Diploma: 05/2010
Leadership Academy West - City
Home Health Aide : HHA , 01/2019
Medical Institute - City
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Resume Overview

School Attended

  • Leadership Academy West
  • Medical Institute

Job Titles Held:

  • Guest Service Representative
  • Leasing Specialist
  • Shift Supervisor

Degrees

  • High School Diploma : 05/2010
    Home Health Aide : HHA , 01/2019

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