Guest Service Representative resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 19 years client interface experience in multiple industries.
Core Strengths
Customer service expert
Energetic work attitude
Strong organizational skills
Active listening skills
Fast learner
Top sales performer
Sharp problem solver
Large cash/check deposits expert
Inventory control familiarity
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts.
Team Member Moral
Helped develop and facilitate positive team member interactions and created team building activities.
Work Experience
05/2012 to Current
Guest Service RepresentativeBluegreen Resorts – Tampa, FL,
Generated leads for new sales through telephone and email contact with customers.
Regularly sought opportunities to up sell and add on additional amenities.
Guaranteed positive customer experiences and resolved all customer complaints.
Cross-trained and provided back-up for other customer service representatives, supervisors and trainers when needed.
08/2006 to 05/2012
Personal Vacation PlannerCarnival Cruise Lines – Miami, FL,
Achieved high sales percentage with consultative, value-focused customer service approach.
Earned “Top Seller” for two consecutive quarters in 2012 and was assigned to the Elite Sales Team.
Managed quality communication, customer support and product representation for each client.
2004 to 07/2006
Special Services DeskHome Depot – City, STATE,
Promptly responded to general inquiries from members, staff, and clients via phone and in person.
Assisted customers with store and product complaints.
Assisted customers in finding out-of-stock items.
Processed merchandise returns and exchanges.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
07/2000 to 03/2005
Graphic Designer, Production Manager, OwnerSigns Of Distinction – City, STATE,
Computed accurate sales prices for purchase transactions.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
Educational Background
Expected in 2013
Associate of Science: Science Mesa Community College - Mesa, AZ GPA:
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