Guest Service Representative resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 19 years client interface experience in multiple industries.

Core Strengths
  • Customer service expert
  • Energetic work attitude
  • Strong organizational skills
  • Active listening skills
  • Fast learner
  • Top sales performer
  • Sharp problem solver
  • Large cash/check deposits expert
  • Inventory control familiarity

Customer Service

  • Researched, calmed and rapidly resolved client conflicts.

Team Member Moral

  • Helped develop and facilitate positive team member interactions and created team building activities.
Work Experience
05/2012 to Current
Guest Service Representative Bluegreen Resorts Tampa, FL,
  • Generated leads for new sales through telephone and email contact with customers.
  • Regularly sought opportunities to up sell and add on additional amenities.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Cross-trained and provided back-up for other customer service representatives, supervisors and trainers when needed.
08/2006 to 05/2012
Personal Vacation Planner Carnival Cruise Lines Miami, FL,
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Earned “Top Seller” for two consecutive quarters in 2012 and was assigned to the Elite Sales Team.
  • Managed quality communication, customer support and product representation for each client.
2004 to 07/2006
Special Services Desk Home Depot City, STATE,
  • Promptly responded to general inquiries from members, staff, and clients via phone and in person.
  • Assisted customers with store and product complaints.
  • Assisted customers in finding out-of-stock items.
  • Processed merchandise returns and exchanges.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
07/2000 to 03/2005
Graphic Designer, Production Manager, Owner Signs Of Distinction City, STATE,
  • Computed accurate sales prices for purchase transactions.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
Educational Background
Expected in 2013
Associate of Science: Science
Mesa Community College - Mesa, AZ
  • Emphasis in Physics and Biology
  • Communications, Humanities and English coursework

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Resume Overview

School Attended

  • Mesa Community College

Job Titles Held:

  • Guest Service Representative
  • Personal Vacation Planner
  • Special Services Desk
  • Graphic Designer, Production Manager, Owner


  • Associate of Science

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