Guest Service Representative Resume Example
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GUEST SERVICE REPRESENTATIVE
Overview
Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations. High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.
Areas of Expertise
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Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Work Experience
Guest Service Representative12/2015 to CurrentBmi Hospitality ManagementKailua Kona , HI
- Computed bills, collected payments and made change for guests.
- Politely assisted customers in person and via telephone.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
- Greeted, registered and assigned rooms to guests of hotels.
Guest Service Representative08/2011 to 10/2014Bmi Hospitality ManagementSeattle , WA
- Follow proper check in procedures efficiently and in a friendly matter.
- Ensures all guest requirements are met before collecting payment, check guest out and ensure stay expectations were met.
- Answer inbound calls for booking of hotel rooms; prepare special reservations for guest before arrival to accommodate any needs such as hotel packages and 3rd party.
- Immediately resolve any guest concerns or questions.
- Manage and monitor G6HMS software in order to fill out various hotel reports and access guest reservations.
- Experienced in high volume service center environment.
- Greeted and welcomed all hotel guests with a smile.
- Reviewed account information and charges with guests during check-out.
- Updated team members about changes in hotel products, services, pricing and policies.
Assistant Manger01/2008 to 09/2011Lincoln Property Company, Inc.Kissimmee , FL
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Completed weekly schedules according to payroll policies.
- Maintained daily record of all transactions.
- Trained staff to deliver outstanding customer service.
- Worked closely with the district manager to formulate and build the store brand.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Contributed to merchandising ideas at team sale meetings.
- Accepted and processed returns.
- Kept work areas clean and neat at all times.
Customer Service Lead11/2004 to 12/2007Scheels SportsSioux Falls , SD
- Organized weekly sales reports for the sales department to track product success.
- Prevented store losses using awareness, attention to detail and integrity.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Collected empty carts and returned to the store.
- Assisted guests with finding items.
- Greeted customers promptly.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Worked as a team member performing cashier duties, product assistance and cleaning.
Education
Associate of Arts: Business Administration2011University of PhoenixCity, State, USA
Skills
Administrative, Customer service, Inventory, Pricing, Knowledge of store, Profit, Sales, Telephone, Cash handling, Shipping and receiving, Professional and friendly, Careful and active listener, Multi-tasking
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Resume Strength
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- Word choice
- Length
- Clear contact info
Resume Overview
School Attended
- University of Phoenix
Job Titles Held:
- Guest Service Representative
- Assistant Manger
- Customer Service Lead
Degrees
- Associate of Arts : Business Administration 2011
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