guest service representative resume example with 1+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Skills
Information Confidentiality
Promoting Services and Amenities
Verbal and Written Communication
Event Information Management
Customer Service
Product Sales
Maintenance Team Collaboration
Computer Skills
Creative Solutions
Organization
Guest Orientation
Guest Satisfaction
Constructive Feedback
Performance Strategies
Fee Calculation
Social Perceptiveness
Education
Woodland Park High SchoolWoodland Park, COExpected in 05/2021 ā āHigh School Diploma : - GPA:
Pikes Peak Community CollegeColorado Springs, COExpected in 05/2021 ā āZoology :Zoo Keeping Technology - GPA:
Work History
Nothing Bundt Cakes - Guest Service Representative Athens, GA, 04/2022 - Current
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Collaborated with team members to handle guest requirements from check-in through check-out.
Collected room deposits, fees and payments.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Ran reports detailing daily guest numbers, accounting expenses and income
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Explained security policies and procedures to guests to promote visitor confidence and safety.
Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to guests.
Hilton Worldwide - Shoes and Bags Sales Associate Santa Clara, CA, 10/2021 - 04/2022
Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
Assembled promotional displays to increase brand awareness and attract customers.
Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
Modeled and delivered exceptional customer experiences and built strong customer-first culture.
Secured new business and expanded client base through networking, suggestive footwear selling and on-floor presence.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Listened to customer needs and desires to identify and recommend optimal products.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Informed customers of current store promotions to encourage additional sales purchases.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Created inviting environment for customers by maintaining store organization and cleanliness.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Supported loss prevention goals by monitoring shopper behavior.
Wildwood Hotel And Casino - Housekeeping Attendant City, STATE, 08/2021 - 09/2021
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Disposed of trash and recyclables each day to avoid waste buildup.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Restocked room supplies such as facial tissues for personal touch with every job.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Responded to requests from patrons for linens and toiletries.
Kept building entryway glass clean and polished for professional presentation.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
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