LiveCareer-Resume

guest service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality efficient work. Focused on customer satisfaction and team productivity.

Versatile team member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about retail skills and to advance professionally.

Seasoned at customer service, bringing nearly 6 years of related experience. And eager to bring knowledge to support business and customer needs. Reliable Fulfillment Associate with highly flexible availability and excellent workplace focus. First-rate skills in inventory management, merchandise location and shipment preparation. Disciplined and hardworking professional with strong multitasking abilities. Offering 9 years of related experience.

Skills
  • Cleaning skills
  • Safety understanding
  • Equipment operation
  • Money handling
  • Customer relations
  • Lift up to one hundred pounds with little to no difficulty
  • Dependable and reliable
  • Cash handling accuracy
  • Courteous demeanor
  • Cheerful and energetic
  • Flexible schedule
  • Effective team player
  • Adaptive team player
  • High-energy attitude
  • Strong communication skills
  • Organized
  • Detail-oriented
  • Credit and debit processing
  • Money management
  • Product bagging
  • Cash register operation
  • Professional appearance
  • ID verification
  • Store cleanliness and appearance
  • Restocking inventory
  • Customer assistance
  • Excellent verbal communication
  • Fixture installation
  • Hospitality services
  • Conflict management
  • Flexible scheduling
  • Office equipment proficiency
  • Inbound and outbound calling
Experience
Customer Solutions Expert, 06/2022 - Current
Concord Hospitality Westerville, OH,
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Mentored junior team members and managed employee relationships.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
Fulfillment Expert, 08/2020 - 05/2022
Doyon Fairbanks, AK,
  • Accepted, processed and filled orders quickly and accurately.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
  • Verified items correctly matched to sales check for packing and shipment.
  • Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
  • Utilized shipping system software to coordinate uploaded files to shipping delivery service.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Added labels to products, rotated current stock and professionally arranged merchandise.
  • Identified unsafe materials within packages and notified proper personnel.
  • Rotated advertising signs and merchandise displays to engage customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Mentored junior team members and managed employee relationships.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
Guest Service Representative, 12/2019 - 06/2020
Petco Farmington, UT,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Welcomed large volume of guests and improved overall customer service.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Guest Service Representative, 06/2019 - 12/2019
Culvers City, STATE,
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Personally addressed and welcomed many guests to the establishment per day, improving overall customer service and engagement.
  • Input customer data using Fosse software and made immediate updates to reflect room changes.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Electrician, 06/2018 - 06/2019
Company Name City, State,
  • Installed complicated circuit systems in residential construction.
  • Adhered to specifications and codes in the installation of electrical wiring, equipment and fixtures.
  • Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
  • Reviewed and assessed electrical, mechanical and architectural diagrams and specifications.
  • Utilized a wide breadth of testing equipment to assess electrical systems, circuit continuity and accessory fixtures.
  • Reported improper conduct and events that were potentially dangerous or harmful to the supervisor.
  • Troubleshooted electrical/electronic control circuits.
  • Consistently worked to code on all projects, utilizing drawings and manuals.
  • Worked on projects, which provided value to the department, the company, and the client base.
  • Tested and operated a variety of electrical components and systems.
  • Troubleshot 220-480 volt equipment.
Cashier/Stocker, 01/2016 - 02/2018
Company Name City, State,
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Mentored new employees on the register and inventory and delivered constructive feedback to increase understanding of job duties.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
  • Conducted minor maintenance on cleaning equipment to promote consistent functionality and kept meticulous records of all repair work.
  • Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
  • Provided excellent and professional service to ensure guest satisfaction.
  • Inspected restrooms for cleanliness and availability of supplies once per shift.
  • Implemented agile work methods to drive rapid and successful project execution.
  • Balanced cash register drawer by counting money and organizing checks
  • Processed transactions by collecting cash, check and credit card payments.
Cashier/Server/Cleaner, 04/2014 - 12/2015
Company Name City, State,
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Operated all kitchen equipment, including the grill and Fryer safely to avoid injuries, such as burns and cuts.
  • Upsold menu items by explaining new food offerings to customers, which improved restaurant revenues.
  • Addressed customer concerns immediately and resolved the issues promptly using proper communication.
  • Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
  • Interacted enthusiastically with customers through positive engagement, active listening and respectful conversations.
Education and Training
High School Diploma: , Expected in 2018
-
Middleton High School - Middleton, WI
GPA:
Status -

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Resume Overview

School Attended

  • Middleton High School

Job Titles Held:

  • Customer Solutions Expert
  • Fulfillment Expert
  • Guest Service Representative
  • Guest Service Representative
  • Electrician
  • Cashier/Stocker
  • Cashier/Server/Cleaner

Degrees

  • High School Diploma

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