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Guest Service Representative Resume Example

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GUEST SERVICE REPRESENTATIVE
Summary

Adaptable and courteous Guest Service Representative with four years of experience attending to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.

Skills
  • Cash transactions
  • Hospitality services
  • Microsoft Office
  • Administrative skills
  • Conflict management
  • Problem resolution
  • Customer service
  • Invoice generation
  • Relationship development
Experience
March 2016
to
Current
Company NameCity, StateGuest Service Representative
  • Secured guest valuables in main safe or individual boxes.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Monitored reservations to track incoming parties and special events.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Facilitated front desk operations for busy high-volume hotel.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Greeted guests with friendliness and professionalism.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
April 2018
to
November 2018
Company NameCity, StateLead Preschool Teacher
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Organized and led activities to promote physical, mental and social development.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Taught children foundational skills such as colors, shapes and letters.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Maintained attendance records.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Updated daily bulletin board with children's artwork and accomplishments.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Increased student academic performance by diversifying teaching techniques.
  • Administered and documented results of student assessments.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Abided by all local regulations as well as safety protocols.
  • Developed well-managed classroom of 26 children.
  • Distributed quarterly progress assessments and milestone reports to each parent.
December 2017
to
April 2018
Company NameCity, StateChild Caregiver
  • Enforced rules to teach manners and maintain safe environment.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Recorded information about behavior, food service and medication dispensing.
  • Improved group and individual behavior by employing positive management strategies.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Secured indoor and outdoor premises to protect children under care.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Incorporated music and art activities to encourage creativity and expression.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Assisted children in development of social, communication and problem-solving skills.
  • Kept children safe and secure at all times.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Maintained organized and clean classroom and work areas.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
Education and Training
September 2006
St. MichaelsCityGED
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Resume Overview

School Attended

  • St. Michaels

Job Titles Held:

  • Guest Service Representative
  • Lead Preschool Teacher
  • Child Caregiver

Degrees

  • GED

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