Motivated Sales Associate with more than six years of progressive retail and customer service experience. Highly professional with extensive training in effective merchandising, sales and guest experience techniques. Highly results-oriented and energetic with unsurpassed communication skills and passionate about mentoring junior sales associates.
Recommended and implemented new transportation option for guests
Outperformed annual sales goals by 20% within eight months
Appointed lead for mentoring new associates regarding building relationships and creating excellent guest experiences
High energy, self-starter
Customer service focus
Guest Service Representative, 07/2016
to Current Marriott – Atlanta,
Ensure superior guest experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Collaborate with maintenance and housekeeping to ensure guest rooms are available for requested check-in times and timely resolution of service-related problems.
Increased hotel revenue by promoting 100% occupancy through contacting our flight partner, Delta, encouraging booking our rooms when we are within 2% of our goal.
Sales Associate (promoted to Assistant Department Manager May 2016), 05/2015
to 07/2016 Nordstrom – Atlanta,
Built relationships to create highly satisfying guest experiences and increase likelihood of return visits.
Contributed to team success by exceeding team sales goals by 20%.
Partnered with Styling Coordinator Manager on merchandising ideas to highlight new merchandise and styling ideas.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Promoted from Team Leader to Assistant Department Manager within 1 year.
Sales Associate, 07/2013
to 04/2015 Nike, Inc. – Locust Grove,
Implemented training techniques to match customer needs with best products.
Maintained computer inventory listings and stock room organization.
Directed team members to replenish sales floor merchandise to reduce "holes".
Prepared outgoing shipments.
Worked collaboratively in team environment.
Sales Associate, 06/2010
to 01/2014 Rue 21 – Locust Grove,
Suggested accessories and complementary purchases.
Prepared merchandise for sales floor.
Monitored entrances, exits and fitting rooms for signs of theft.
Processed customer transactions.
Current Clayton State University - Morrow,