LiveCareer-Resume

guest service representative resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Positive and upbeat successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Well-rounded Front Desk Agent with 5 years of hands-on experience managing guest check-in and check-out and resolving guest complaints. Seasoned and outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software. Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Service-oriented rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.

Skills
  • Reservation Processing
  • Customer Service
  • Event Information Management
  • Data Entry
  • Flexible Schedule
  • Reservation Management System
  • Computer Skills
  • Verbal and Written Communication
  • Promoting Services and Amenities
  • Issue Resolution
  • Information Confidentiality
  • Inventory Monitoring
  • Payment Processing
Experience
11/2021 to 07/2022 Guest Service Representative Phoenix Suns | Phoenix, AZ,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Performed preventative maintenance tasks to keep point-of-sale system in operable condition.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Maintained knowledge of local activities and events to educate guests on options.
  • Organized and cleaned lobby and reception areas, fostering strong visual presentation.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
03/2017 to 12/2020 Equipment Operator Dollar Tree | Brunswick, MD,
  • Used equipment to complete jobs quickly and correctly.
  • Kept equipment fueled and ready for immediate use to support scheduling demands.
  • Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
  • Observed company safety protocols for trench safety and perimeter establishment to reduce job site accidents.
  • Steered forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites.
01/2016 to 02/2017 Housekeeping Team Leader Erickson Living | Warminster, PA,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Swept and damp-mopped private stairways and hallways.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with maintenance team on damages to repair.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
01/2011 to 11/2014 Sales Manager Te Connectivity Ltd | Culpeper, VA,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Tracked monthly sales to generate reports for business development planning.
Education and Training
Expected in 05/2004 to to GED | Troy Buchanan High School, Troy, MO GPA:

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Resume Overview

School Attended

  • Troy Buchanan High School

Job Titles Held:

  • Guest Service Representative
  • Equipment Operator
  • Housekeeping Team Leader
  • Sales Manager

Degrees

  • GED

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