guest service representative resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

To work for an organization which provides me the opportunity to improve my skills and knowledge as well as utilizing my outstanding communication skills. Open to make a difference while learning new and fresh ideas from different people with different perspectives. Ready to take on new challenges for the betterment of myself.

  • Microsoft Office Operating systems (Word, Excel, PowerPoint)
  • Proficiency with integrated Financial Aid programs (CAMS, ED Express, Banner)
  • Front Desk/ Hostess
  • Customer Service
  • Teamwork
  • Cash Handling
  • Problem-solving skills
  • Verbal and written communication
  • Flexible & Adaptable
  • File management
Work History
Guest Service Representative, 11/2019 - Current
Schulte Hospitality Group Woodbury, MN,
  • Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Handling collection efforts of all in-house balances.
  • Responsible for accounting all cash, check, credit card and city ledger accounts through the property.
  • Setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
  • Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
  • Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Financial Aid Counselor, 05/2020 - 04/2021
Bjc Healthcare Godfrey, IL,
  • Analyze financial information submitted by applicants utilizing established Federal and University standards and guidelines to determine financial needs; select candidates and determine type and amount of financial aid to be awarded.
  • Correspond and conduct interviews with applicants and their parents, answering inquiries from various sources on financial aid policies and procedures.
  • Assist with presentations such as exit and entrance counseling, registration days, Lunch and Learn sessions.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Led social media outreach programs, informing prospective students of available financial aid programs.
  • Represented financial aid office at group meetings with high school students and parents.
Emergency Road Service Dispatcher, 04/2014 - 05/2020
AAA Of The Carolinas City, STATE,
  • Dispatched service calls to emergency road service vehicles and operators in the most efficient manner, while prioritizing requests based on various criteria (safety, weather, traffic, etc.) ensuring highest priority situations are handled appropriately including contact emergency personnel when necessary.
  • Utilize AAA's D3 dispatch and call receiving software programs.
  • Assists road service providers by clarifying AAA policies, providing accurate directions or additional information needed to perform requested services as well as for documentation purposes.
  • Coordinate incoming service requests with service providers via telephone, system messaging portal and dispatch radio systems.
  • Quickly and effectively communicate with supervisors and shift leaders with call back inquiries and service related questions.
  • Continually monitors and updates the status of road service calls.
  • Trained and mentored new employees on duties and tasks.
  • Communication and receptionist skills included answering multi-line phones and transferring them accordingly, taking messages, computer skills and operated basic office equipment.
  • Assisted with budget preparations and bank deposits.
  • Purchase and maintain office supplies inventory.
Sales Associate/Key Carrier, 01/2012 - 06/2019
Payless Shoe Source City, STATE,
  • Responsible for opening/closing of the store, bank deposits and occasional paperwork.
  • Demonstrated customer service skills by greeting each customer that entered the department and directed customers to departments that met their needs.
  • Operated cashier stand to help customers efficiently and processed coupons and reward cards to benefit customers when appropriate.
  • Demonstrate excellent leadership abilities; train and serve as role model for new associates.
  • Assisted with restocking and recovery of sales floor including maintaining appropriate sizing, colorization, and organization of merchandise.
  • Completed weekly price changes and assisted in inventory control.
  • Team player; responsible for numerous special projects assigned by management.
Bachelor of Arts: Sociology, Expected in
North Carolina State University - Raleigh, NC
Status -

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Resume Overview

School Attended

  • North Carolina State University

Job Titles Held:

  • Guest Service Representative
  • Financial Aid Counselor
  • Emergency Road Service Dispatcher
  • Sales Associate/Key Carrier


  • Bachelor of Arts

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