Guest Service Representative Resume Example
Positive and upbeat Customer Service Specialist bringing three years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about hospitality and retail standards with strong skills in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
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Johnston , IAFirst Hospitality Group Inc/Feb 2018 to Current
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Worked with manager and GSR to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Monitored reservations to track incoming parties and special events.
- Reserved guest rooms over the phone, in person and via computer for travelers and provided confirmations.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Input customer data using HotelKey software and made immediate updates to reflect room changes.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Managed all front desk operations for the busy high-volume hotel.
- Managed customer complaints and rectified issues to complete satisfaction.
Irvington , VAEnchantment Resort/Oct 2017 to Feb 2018
- Generated brand awareness and positive product impressions to increase sales.
- Provided every customer with professional and polite support for sales and service needs.
- Initiated friendly conversation with each customer to determine the level of assistance required.
- Bagged, wrapped and packaged purchases according to customer needs.
- Restocked shelves, racks and bins with the latest merchandise and changed signage to promote special items.
- Processed payments and maintained accurate drawers to meet financial targets.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed all company policies, rules, and procedures to promote company goals and ensure safety.
- Helped customers by answering questions and locating merchandise.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Managed cash register operations using the POS system including processing sales and returns.
Reno , NVPugs Gear/Jul 2017 to Dec 2017
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Supported end-users by responding quickly to phone messages and following up on complaints
- Addressed customer service inquiries quickly and accurately.
Didn't Graduate
- https://www.linkedin.com/in/ameesa-giri/
- https://my.indeed.com/p/ameesag-1ixkzuk
Management Staff and Advertisement Team
Nepal 13th international Trade Fair and Innovation Expo- 2017
April 2017
Ministry of Science, Technology, and Environment, Nepal & Federation of NepalCottage and Small Industries (FNCSI)
Management Staff
The European Higher Education Mini-Exhibition Nepal 2016
October 2016
Project Funded by European Union (EU)Implemented by: CC Dominus, IBF, B&SEurope
Marketing Trainee
Training Course one-Commerce/ Marketing for empowering women in the business-related sector with Technology
May 2014
FNCSI, Internationale Zusammenarbeit(GIZ), SAARC Trade Promotion Network
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Resume Overview
School Attended
- De Anza College
- Kathford International College
- Trinity International College
Job Titles Held:
- Guest Service Representative
- Retail Sales Associate
- Customer Service Representative
Degrees
- Associate of Arts : Social And Behavioral Science
Bachelor of Science : Computer Science And Information Technology
High School Diploma
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