LiveCareer-Resume

guest service representative resume example with 4+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable and skilled hospitality & customer service professional successful at balancing guest and business needs. Well-organized, efficient with multi-tasking, planning and communication skills.

Experience
10/2016 to 12/2020 Hostess/Server First Hospitality Group Inc | Bloomington, IN,
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Partnered with team members to efficiently serve food and beverages.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
12/2019 to 07/2020 Guest Service Representative Abercrombie & Fitch Co. | Houston, TX,
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
10/2017 to 06/2019 Server/Bartender Sage Hospitality Resources, Llp | Alexandria, VA,
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
Education and Training
Expected in 03/2018 to to High School Diploma | Wilson County Adult High School, Lebanon, TN, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Wilson County Adult High School

Job Titles Held:

  • Hostess/Server
  • Guest Service Representative
  • Server/Bartender

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: