, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Summary
Knowledgeable and skilled hospitality & customer service professional successful at balancing guest and business needs. Well-organized, efficient with multi-tasking, planning and communication skills.
Experience
Hostess/Server, 10/2016 to 12/2020 First Hospitality Group Inc – Bloomington, IN,
Managed closing duties, including restocking items and reconciling cash drawer.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Partnered with team members to efficiently serve food and beverages.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Guest Service Representative, 12/2019 to 07/2020 Abercrombie & Fitch Co. – Houston, TX,
Issued room keys to guests upon check-in and answered questions regarding proper use.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Arranged special accommodations for guests to maintain optimal satisfaction
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Managed customer complaints and rectified issues to complete satisfaction.
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Server/Bartender, 10/2017 to 06/2019 Sage Hospitality Resources, Llp – Alexandria, VA,
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Made product recommendations to customers based on preference, food pairings and special promotions.
Engaged in small talk with patrons to build rapport and earn repeat business.
Education and Training
High School Diploma: , Expected in 03/2018 Wilson County Adult High School - Lebanon, TN, GPA:
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