Guest Service Representative Resume Example
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GUEST SERVICE REPRESENTATIVE
Summary
Knowledgeable and skilled Hospitality/Customer Service professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
Skills
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Experience
Guest Service Representative|First Hospitality Group Inc - Bloomington , IN|12/2019 - Current
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Secured guest valuables in main safe or individual boxes.
- Worked with housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Monitored reservations to track incoming parties and special events.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Front Desk Coordinator|Abercrombie & Fitch Co. - Houston , TX|07/2018 - 12/2020
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Set up appointments for physician visits and procedures using calendar software.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Informed patients of financial responsibilities prior to rendering services.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Straightened up the waiting room so that it remained neat and organized.
Hostess/Server|Sage Hospitality Resources, Llp - Alexandria , VA|10/2016 - 12/2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Partnered with team members to efficiently serve food and beverages.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Answered customers' questions about hours, seating, current wait time and other information.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Server/Bartender|Mori Mori - City , STATE|10/2017 - 06/2019
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Operated cash register and POS system for transactions and made proper change for cash transactions.
Education and Training
Wilson County Adult High School||City|03/2018High School Diploma
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Resume Overview
School Attended
- Wilson County Adult High School
Job Titles Held:
- Guest Service Representative
- Front Desk Coordinator
- Hostess/Server
- Server/Bartender
Degrees
- High School Diploma
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