Guest Service Representative Resume Example Hyatt Place Nashville Downtown

GUEST SERVICE REPRESENTATIVE

Summary

Knowledgeable and skilled Hospitality/Customer Service professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills

Administrative skills
Effective planning
Conflict management
Hospitality services
Cash transactions

Organization
Customer service
Communications
Problem resolution
Relationship development

Experience

Guest Service Representative|Hyatt Place Nashville Downtown - Nashville, TN|12/2019 - Current

Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Secured guest valuables in main safe or individual boxes.
Worked with housekeeping to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Arranged special accommodations for guests to maintain optimal satisfaction
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Monitored reservations to track incoming parties and special events.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.

Front Desk Coordinator|Sport Ortho Urgent Care - Mount Juliet, TN|07/2018 - 12/2020

Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Set up appointments for physician visits and procedures using calendar software.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Informed patients of financial responsibilities prior to rendering services.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Straightened up the waiting room so that it remained neat and organized.

Hostess/Server|Corner Pub Mount Juliet - Mount Juliet, TN|10/2016 - 12/2019

Operated POS terminals to input orders, split bills and calculate totals.
Managed closing duties, including restocking items and reconciling cash drawer.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Partnered with team members to efficiently serve food and beverages.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Answered customers' questions about hours, seating, current wait time and other information.
Set up and decorated menu marketing boards with current specials information and drink features.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.

Server/Bartender|Mori Mori - Mount Juliet, TN|10/2017 - 06/2019

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Made product recommendations to customers based on preference, food pairings and special promotions.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Engaged in small talk with patrons to build rapport and earn repeat business.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Operated cash register and POS system for transactions and made proper change for cash transactions.

Education and Training

Wilson County Adult High School||Lebanon, TN|03/2018High School Diploma

Resume Overview

Companies Worked For:

Hyatt Place Nashville Downtown
Sport Ortho Urgent Care
Corner Pub Mount Juliet
Mori Mori

School Attended

Wilson County Adult High School

Job Titles Held:

Guest Service Representative
Front Desk Coordinator
Hostess/Server
Server/Bartender

Degrees

High School Diploma

Guest Service Representative Resume Example

Resume Score: 80%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes