LiveCareer-Resume

guest service representative resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Payment Processing
  • Customer Service
  • Issue Resolution
  • Guest Orientation
  • Promoting Services and Amenities
  • Information Confidentiality
  • Reservation Management System
  • Data Entry
  • Reservation Processing
  • Computer Skills
  • Verbal and Written Communication
  • Reservations Management
  • Travel Arrangement Coordination
Experience
Guest Service Representative, 10/2021 - Current
Maricopa Integrated Health System Glendale, AZ,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Handled telephone inquiries and responded to customer requests.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Provided guests with positive experience and professional impression.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary and contacted emergency responders when required.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
Server, 02/2021 - Current
Live Nation Entertainment Inc Albuquerque, NM,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Server, 10/2018 - 10/2020
Live Nation Entertainment Inc Cambridge, MA,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
High School Diploma: , Expected in 05/2016
-
Fyffe High School - Fyffe, AL,
GPA:
Status -

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Resume Overview

School Attended

  • Fyffe High School

Job Titles Held:

  • Guest Service Representative
  • Server
  • Server

Degrees

  • High School Diploma

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