Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Accurate money handling
- Inventory controls
- Training and development
- Team leadership
- Strategic planning
- Data collection and analysis
- Natural leader
- Motivated team player
- Money handling abilities
- Goal-oriented
- Computer literate
- Sorting and labeling
- Punctual
- High efficiency
- Elected Captain of Cheer leading my Freshman year - Sophomore year
- Elected Captain of Track and Field my Senior Year
- Continuing education in Psychology
- Graduated with 3.0 GPA
Indianapolis, IN, 03/2020 - Current
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Monitored reservations to track incoming parties and special events.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Secured guest valuables in main safe or individual boxes.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Managed all front desk operations for busy high-volume hotel.
Arkdale, WI, 05/2018 - Current
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Trained and mentored new employees to maximize team performance.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Kept employees operating productively and working on task to meet business and customer needs.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Delegated tasks and oversaw performance to accomplish all required objectives.
- Provided first-rate service to all customers regardless of time or concern.
- Ensured store was meeting targets and earning profits and maintained overall image of store
Bowie, MD, 04/2016 - 11/2016
- Counted cash in register drawer to balance register at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Reviewed weekly sales circulars and monitored price changes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
Bobboās Fund for Young Hearts: charitable organization that raises money for heart screenings at highschools.
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School Attended
- Reavis High School
- Moraine Valley Community College
Job Titles Held:
- Guest Service Representative
- Shift Manager
- Cashier
Degrees
- High School Diploma
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