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guest service manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Training and mentoring
  • Community relations
  • Social media networking
  • Promotions
  • Special event coordination
  • Dining reservations
  • Sales
  • Relationship building
  • Computer skills
  • Friendly, positive attitude
  • Teambuilding
Experience
04/2017 to 04/2018
Guest Service Manager Omni Hotels Eagan, MN,
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Provided end-of-month audits of resort to upper management as required.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
02/2011 to 12/2016
Front Desk Agent Schulte Hospitality Group Vancouver, WA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
12/2011 to 06/2016
Dining Room Manager Benchmark Senior Living West Hartford, CT,
  • Scheduled front of house staff to open, close and work dining room floor daily.
  • Maintained presence on dining room floor and assisted team to support efficiency of service.
  • Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
  • Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
  • Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
08/2005 to 05/2010
Private Dining Director Grand Wailea, A Waldorf Astoria Resort City, STATE,
  • Held daily meetings for all staff to cover policy changes, menu updates and upcoming events.
  • Completed frequent checks of food production to assess preparation standards, portioning and performance speed.
  • Improved controls to streamline procedures, eliminate waste and control costs.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Worked closely with [Job title], chef and cooks to determine menu plans for special events or occasions.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
Education and Training
Expected in 06/2005
High School Diploma:
King Kekaulike High School - Pukalani, HI
GPA:

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Resume Overview

School Attended

  • King Kekaulike High School

Job Titles Held:

  • Guest Service Manager
  • Front Desk Agent
  • Dining Room Manager
  • Private Dining Director

Degrees

  • High School Diploma

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