Professional Summary Dynamic Hotel Manager skilled in developing and training teams, effectively meeting quality assurance (QA), overseeing Housekeeping, and the front office. Proficiency in planning, organizing, scheduling, maintaining budget standards, Conducting inventories, and placing purchase orders. Resourceful in the recruitment, Customer service, and relationship skills to build networks With clients, customers, and various levels of management. Expert communicator, and passionate about fostering a positive and results-oriented team culture.
Coordinates the check-in process, resolves issues that guests may have and develops programs for special services. Oversaw the work of all guest service agents while providing hands-on assistance. Trained all guest services staff on effective ways to handle complaints, which involve listening and conflict-resolution skills, to enable all front desk personnel, security, and night audit staff prepared to resolve guest complaints. Ensured all hotel amenities are available and ready for guests. including coffee service, spa availability and pool openings. Driving guest service scores and Tripadvisor. Excellence Service, with an attentive, friendly, efficient and courteous manner, creating amazing memories. Greeting guests, and helping with check out and building a strong relationship with the housekeeping and engineering departments. Experience in forecasting & scheduling, daily reviews and analysis of operating results.
Managed 300 units according to brand standard. Setting expectations and holding team member accountable. retain, and motivate team members, develop, empower, coach and counsel, conduct performance and , problem resolution. Walk through regularly to ensure guest rooms and public areas are clean according to brand standard. Budgeting, cost containment, labor costs and time allotments for minutes per room", laundry and purchasing. Implement structure that is consisting of teamwork, dedication, dependability, and accountability. Motivate and developed housekeepers into an award winning team, working together in a conducive environment as we meet and exceed guest expectations as evident by SAT scores and customers survey of 94%
Wyndham Ocean Ridge - Executive Housekeeper Manager
Edisto Island, SC
04/2017 - 03/2019
Managing a staff of 70 Housekeepers, supervisors, housemen, and
drivers and the upkeep of 251 timeshare units and public areas.
These are some highlights of my professional skills and achievements
that I hope to bring to your company. Pleasant personality, positive
attitude, good teamwork spirit, strong leadership, excellent interpersonal
and creative skills. Manage the human resources in the department to attract, retain and motivate the associates; train, develop,
empower, coach and counsel, conduct performance, problem resolution,
provide open communication and feedback, as appropriate. Implement
and manage the department's annual budget cost containment including
labor costs, and forecasts.
Maintained excellent relationship with housekeeping staff
while merging lines of communication with the front desk and engineering
departments to ensure timely execution of cleaning duties. Conducted
walk through/ inspections and establishes cleanliness standards by
setting the expectation and holding team members accountable. Trained and
led, team members to succeed and accomplish team goals. Scheduled and
oversaw a major project, managing staff, and resource availability.
Achieved 92.7% cleanliness scores from guest surveys. Motivate and
maintain the morale of the housekeeping department to ensure the satisfaction of
Seventy employees in a positive working environment: overall associate
opinion satisfaction survey of 95%. Passed Quality Assurance Inspection.
Willing to relocate: Anywhere
Companies Worked For:
Job Titles Held: