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guest service manager resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Resourceful and client-focused Customer Service Manager with over six years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills. Committed

Teacher's Aide supervises students and provides learning support and guidance. Develops meaningful relationships with students and gives constructive feedback for growth and improvement. Establishes and maintains safe and healthy environment for children by keeping learning environment clean and orderly.

Skills
  • Customer service
  • Team management
  • Team building
  • Inventory management
  • Communications
  • Invoice generation
  • Process improvement
  • Relationship development
  • Problem resolution
  • Operational improvement
  • Supervision
  • Organization
  • Business operations
  • One-on-one and small group instruction
  • Tutoring students
  • Special needs education
  • Classroom supply management
  • Setting up activities
  • Stress management
  • Standardized testing
  • Behavior modeling
  • Maintaining safe environments
  • Differentiated instruction
  • Early childhood education
  • Classroom support
  • Classroom discipline
  • Tutoring and after school help
  • Effective listening
  • Interdisciplinary teaching
  • Special needs students
  • Effectively work with parents
Experience
05/2014 to 10/2020
Guest Service Manager Sage Hospitality Resources, Llp Austin, TX,
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interviewed, hired and trained new quality-focused customer service representatives.
11/2004 to 05/2014
Shift Lead Instacart Hubbardston, MA,
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Completed opening and closing duties to facilitate business operations.
  • Managed and mentored ten staff members.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Assisted with performance reviews to identify areas of improvement.
  • Documented receipts, employee hours and inventory movements.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
09/2000 to 05/2002
Assistant Teacher Dekalb Brilliance Academy Decatur, GA,
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Attended in-services, workshops and seminars.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Distributed and collected tests and homework to collate and prepare for grading.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Education and Training
Expected in 06/1994
High School Diploma:
Orange County High School - Orange, VA
GPA:

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Resume Overview

School Attended

  • Orange County High School

Job Titles Held:

  • Guest Service Manager
  • Shift Lead
  • Assistant Teacher

Degrees

  • High School Diploma

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