High-energy Guest Services Manager focused on setting the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish, and personally intervening to correct below standard service issues and positively coaches and counsels staff to achieve the highest quality of service in all areas. Demonstrating and extending same "caring for the needs of the guests" attitude with staff, demonstrating skill and care when selecting, scheduling, training, developing, mentoring, managing and leading the team.
Basic Shift Management
Advanced Shift Management
Foundations of Restaurant Management
Guest Services Manager Capstone
Food Safety and Sanitation Certificate
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