guest service manager resume example with 17+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

High-energy Guest Services Manager focused on setting the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish, and personally intervening to correct below standard service issues and positively coaches and counsels staff to achieve the highest quality of service in all areas. Demonstrating and extending same "caring for the needs of the guests" attitude with staff, demonstrating skill and care when selecting, scheduling, training, developing, mentoring, managing and leading the team.

  • Reliable and punctual
  • Cash handling
  • Reliable team worker
  • Staff management
  • Staff development
  • Neat, clean and professional appearance

  • Delivers exceptional customer service
  • Proven leader
  • Engaging personality
  • Conversant in [Spanish/English]
Highland Park High School Highland Park , IL Expected in 2006 High School Diploma : General - GPA :
Fred Turner Training Center Oakbrook, IL Expected in : - GPA :

Basic Shift Management

Advanced Shift Management

Foundations of Restaurant Management

Guest Services Manager Capstone

Department of Public Health , Expected in : - GPA :

Food Safety and Sanitation Certificate

Sage Hospitality Resources, Llp - Guest Service Manager
Houston, TX, 01/2006 - Current
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Communicated clearly and positively with co-workers and management.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Resolved guest complaints promptly and professionally.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Sugarbush Resort - Server
Detroit, MI, 02/2004 - 03/2007
  • Greeted guests and sat them at tables or in waiting areas
  • Informed patrons of establishment specialties and features
  • Inspected dining and serving areas to ensure cleanliness and proper setup

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Resume Overview

School Attended

  • Highland Park High School
  • Fred Turner Training Center
  • Department of Public Health

Job Titles Held:

  • Guest Service Manager
  • Server


  • High School Diploma

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