High-energy Guest Services Manager focused on setting the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish, and personally intervening to correct below standard service issues and positively coaches and counsels staff to achieve the highest quality of service in all areas. Demonstrating and extending same "caring for the needs of the guests" attitude with staff, demonstrating skill and care when selecting, scheduling, training, developing, mentoring, managing and leading the team.
- Reliable and punctual
- Cash handling
- Reliable team worker
- Staff management
- Staff development
- Neat, clean and professional appearance
- Delivers exceptional customer service
- Proven leader
- Engaging personality
- Conversant in [Spanish/English]
Basic Shift Management
Advanced Shift Management
Foundations of Restaurant Management
Guest Services Manager Capstone
Food Safety and Sanitation Certificate
Houston, TX, 01/2006 - Current
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Communicated clearly and positively with co-workers and management.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Maintained a neat, well groomed appearance including impeccable personal hygiene.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Resolved guest complaints promptly and professionally.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Detroit, MI, 02/2004 - 03/2007
- Greeted guests and sat them at tables or in waiting areas
- Informed patrons of establishment specialties and features
- Inspected dining and serving areas to ensure cleanliness and proper setup
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Resume Overview
School Attended
- Highland Park High School
- Fred Turner Training Center
- Department of Public Health
Job Titles Held:
- Guest Service Manager
- Server
Degrees
- High School Diploma
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