guest service manager resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly communicative professional with more than 10 years of expertise working for high-end hotel chains. Team player with ability to provide exceptional guest service. Experience in hotel management positions at luxury resorts delivering high levels of customer satisfaction.

  • Marketing
  • Vendor interaction
  • Brand management
  • Guest experiences
Work History
Guest Service Manager, 03/2014 - 05/2019
Hyatt Hotels Corp. Orlando, FL,

Professional Summary
Industrious Guest Service Manager who routinely ensures that solid customer service procedures are in place. Adept at identifying potential service issues and resolving guest issues in a professional courteous manner. Focused on applying and instituting basic management and service standards.

Core Qualifications

¥ Profound experience ensuring optimal level of customer service standards
¥ Extensive experience working within various hospitality settings
¥ Strong knowledge of hotel management
¥ Ability to effectively allocating staffing resources
¥ Strong ability to multitask and prioritize
¥ Excellent oral and written communications skills


¥ Greeted guests and resolved any issues
¥ Established guest service standards
¥ Ensured that the lobby area with kept neat and clean
¥ Inspected rooms for cleanliness
¥ Responded to guest inquiries including phone and email inquiries
¥ Monitored hotel website and responded to posted complaints in a professional manner
¥ Assisted in hotel promotions and marketing efforts
¥ Hired and trained front desk staff
¥ Prepared purchase orders and processed invoices
¥ Established guest relations procedures.

Hotel Front Desk Clerk, 07/2009 - 10/2013
The Del Monte Lodge Pittsburgh, PA,

Professional Summary
Friendly and courteous Hotel Front Desk Clerk seeks employment with an upscale hotel. Personable and approachable; enjoys meeting and talking with different people. Reliable motivated and willing to go the extra mile to increase guest satisfaction and comfort. Talented in quickly processing hotel reservations and check-in and check-out procedures.

Core Qualifications

Account management
Positive interpersonal skills required
Currency rates
Wake-up calls
Housekeeping schedules
Policies and procedures
Quality assurance
Microsoft Office Suite


¥ Maintain an inventory of vacancies reservations and room assignments
¥ Register arriving guests and assign rooms
¥ Answer inquiries regarding hotel services and registration by letter by telephone and in person provide information about services available in the community and respond to guest complaints
¥ Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems

Medical Records Specialist, 10/2004 - 12/2008
Care & Comfort Livermore Falls, ME,

Professional Summary

Conscientious Medical Records Specialist has a high ability to maintain confidentiality. Has both a strong understanding of HIPAA requirements as well as excellent organizational skills. Has a Technical Diploma in Health Records Management and Certification as a Medical Records Specialist along with nine years of experience in large counseling practices.

Core Qualifications

Strong understanding of HIPAA and privacy laws
Excellent organizational and computer skills
Good attention to detail
Good understanding of medical file documentation
Above-average file auditing skills
Good oral communication skills


¥ Maintained client confidentiality at all times.
¥ Ensured any release of information requests were HIPAA compliant.
¥ Maintained all medical records information both in paper files in the file room as well as on the electronic filing system.

Medical Administrative Assistant, 10/1999 - 06/2004
Department Of Veterans Affairs Commerce, CA,

Professional Summary

Resolute Medical Administrative Assistant astutely performing a variety of functions ranging from greeting patients and answering the phone to scheduling appointments and taking patients to exam rooms. Adept at working in fast-paced environments. Specialize in ensuring efficient medical office operations.

Core Qualifications

¥ Strong ability to perform a variety of clerical and administrative tasks
¥ Remarkable ability to coordinate office activities in an orderly fashion
¥ Proficient in the preparation of budgets and financial reports
¥ Ability to work well with people in a variety of settings
¥ Familiar with MS Office applications
¥ Deep knowledge of medical terminology
¥ Solid communications abilities
¥ Excellent interpersonal skills

¥ Scheduled appointments and prepared daily agendas for doctors.
¥ Answered phones directed calls and signed for office deliveries.
¥ Maintained an updated database of available office supplies.
¥ Read and relied to emails as appropriate.
¥ Prepared correspondence on behalf of staff.
¥ Ensured that all patient histories were updated.
¥ Maintained confidentiality of all patient information.
¥ Streamlined some office procedures to improve efficiency.
¥ Prioritized office operations.

GED: , Expected in 01/1988
Miami Norland Senior High School - Miami, FL
Status -

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Resume Overview

School Attended

  • Miami Norland Senior High School

Job Titles Held:

  • Guest Service Manager
  • Hotel Front Desk Clerk
  • Medical Records Specialist
  • Medical Administrative Assistant


  • GED

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