Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Multi-talented worker whom consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Hardworking indivisual with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Frequently commended for completing tasks efficiently and offering friendly service.
Friendly and reliable worker offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking ability.
Skills
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Work History
Guest Service Expert/Cook , 04/2020 - 07/2020
Tacoma Goodwill – Tacoma, WA,
Tacoma Goodwill – Tacoma, WA,
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Examined trays to check contents for required items and complete orders.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, sanitized and well-organized food preparation zones.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Prepared all food orders within 10 minute timeframe.
- Prepped food items for later use to save staff time during busy hours.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Handled portion control activities according to specified instructions provided by chef.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared ingredients for menu items.
- Cooked all menu items according to specified instructions.
- Provided customers with information on specials and discount deals.
- Performed shift change tasks each day to keep store efficient and neat.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
- Greeted over 100 customers per day and communicated effectively to obtain accurate orders.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Volunteer, 06/2012 - 11/2019
Nemacolin Woodlands Resort – Farmington, PA,
Nemacolin Woodlands Resort – Farmington, PA,
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Prepared and built hot food items (Pretzels, Churro, Hot Dogs) according to standardized recipes and directions.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Trained 20-30 new employees and volunteers to operate cash register and properly prepare food.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Prepped food items for later use to save staff time during busy hours.
- Managed refreshment stand and hot food concessions at public gatherings, including sporting events and concerts.
Ice Cream Server, 02/2018 - 05/2018
Carvel Ice Cream – City, STATE,
Carvel Ice Cream – City, STATE,
- Processed sales transactions, including cash, debit and credit.
- Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
- Greeted customers and provided details on menu items, including seasonal flavors, several ice cream, allergens and seasonal specials.
- Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
- Helped patrons decide which flavor to choose, supporting dietary restrictions and personal preferences with ease.
- Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation.
- Offered samples of new ice cream flavors to customers.
- Greeted incoming customers and provided friendly customer service.
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Monitored amounts of all ice cream flavors and replaced when depleted.
- Served customers of all ages with speed and efficiency, keeping team running smoothly.
- Operated cash register, taking payments and issuing receipts.
- Maintained menu knowledge to provide recommendations and answers to customers' questions.
Education
Bachelor of Science: Business Management, Expected in 2027
Valencia College - Orlando, FL
Valencia College - Orlando, FL
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School Attended
- Valencia College
Job Titles Held:
- Guest Service Expert/Cook
- Volunteer
- Ice Cream Server
Degrees
- Bachelor of Science
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