Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Im A DedIcated Customer ServIce professIonals wIth knowledge of servIce delIvery and proven multItaskIng abIlItIes. Committed to maintaining professional relationships to increase profitability and drive business results. I'm very Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. I'm Also Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate all computer systems. Effective at operating within rules, regulations and management department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

  • Office Support
  • Package Shipping
  • Meeting Organization
  • Problem Anticipation and Resolution
  • Clear Communication
Work History
08/2021 to Current Guest Service Expert Marriott International | Fairfax, VA,
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Greeted customers at drive-thru and took food orders.
  • Greeted guests pleasantly and answered menu questions.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Prepared food orders, cooking on grill and operating fry station.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
12/2019 to 08/2020 Customer Sales Associate Advance Auto Parts | Maryville, TN,
  • Provided information on company offerings to promote products and services to customers.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted warranty sales, loyalty rewards and more.
  • Rotated merchandise according to Managers direction, maintaining fresh and attractive sales floor displays.
  • Applied company standards to merchandise placements and presentations.
  • Provided optimal customer engagement, resulting in increased sales conversions.
  • Adhered to company safety policies regarding floor management and customer interactions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers and helped with product questions, selections and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
12/2016 to 08/2018 Cashier/Customer Service Representative Home Run Inn Pizza | City, STATE,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Maintained cash drawer of $1000 or more per shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Greeted over multiple customers per day.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked identification for proof-of-age for alcohol sales.
Expected in No Degree | Criminal Justice LSU Paul M. Hebert Law Center, Baton Rouge, LA GPA:
Expected in 06/2018 High School Diploma | Foreman High School , Chicago, IL, GPA:

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School Attended

  • LSU Paul M. Hebert Law Center
  • Foreman High School

Job Titles Held:

  • Guest Service Expert
  • Customer Sales Associate
  • Cashier/Customer Service Representative


  • No Degree
  • High School Diploma

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