Guest Service Department Manager Resume Example Company Name

GUEST SERVICE DEPARTMENT MANAGER

Skills

Staff Management
Sales and marketing
Business Development
Budgeting
Strategic Planning
Quality improvement leadership
Detail-driven

Business planning
Financial Management
Customer service expert
Data Collection
Superior organizational skills
Employee rewards and motivation
Proficiency in hospitality systems

Professional Summary

Personable Guest Relations Manager with background directing, motivating and training team members to provide exceptional service to guests. Adept at driving satisfaction scores with a hands-on approach and motivational team management style. Dedicated to improving service, retaining loyalty and building long-lasting relationships with guests. Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities. Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History

Guest Service Department Manager, 09/2014 to Current
Company Name - City, State

Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Coached and developed associates to improve soft skills and recovery techniques.
Motivated and rewarded employees to improve engagement.
Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Enhanced response and resolution systems to meet changing demands.
Communicated best practices among on-site and external personnel to align efforts and goals.
Negotiated manufacturing service agreements and quality standards.
Effectively supervised staff of 12-22 personnel by implementing company policies, protocols, work rules and disciplinary action.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Planned marketing initiatives and leveraged referral network to promote business development.
Maintained financial accuracy when handling over $[8,000] in revenue each day.
Maintained store equipment, including computers, printers and fax machines.
Defined clear targets and objectives and communicated to other team members.
Set aggressive targets for employees to drive company success and strengthen motivation.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Private Duty Care Taker , 02/2015 to 01/2018
Company Name - City, State

Assisted disabled clients in any way necessary to facilitate independence and well-being.
Maintained clean, safe and well-organized patient environment.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Developed rapport to create safe and trusting environment for care.
Supervised daily activities and provided assistance when needed.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Worked to improve and enhance patient lives through effective and compassionate care.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.

CNA, 04/2010 to 04/2013
Company Name - City, State

Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Obtained client medical history, including medication information, symptoms and allergies.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Charge nurses informed of changes.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Cared for average of 10 patients per 8 hours in assisted living facility, delivering high-quality, efficient support to meet all needs.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Education

GEDLawrence County High School - City, State

Resume Overview

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Guest Service Department Manager Resume Example

Resume Score: 80%

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Resume Overview

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