Guest Service Attendant Resume Example
Reliable and friendly : who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
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Routinely helped as many as 100 customers each day in a high-volume retail outlet.
Received several “exceeds expectations” ratings on performance reviews.
San Mateo , CA
Processed an average of 100 transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Kept current on market and product trends to effectively answer customer questions.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicated store policy violations to the leadership team in a timely manner.
Offered direction and gave constructive feedback to motivate team members.
Held each team member accountable for achieving brand and performance goals.
Built and maintained effective relationships with peers and upper management.
Processed shipments and maintained organized stock shelves.
Informed customers about all product lines and services offered by the company.
Processed all sales transactions accurately and in a timely fashion.
Marked clearance products with updated price tags.
Elkton , VA
Coordinated with freight forwarders to expedite international shipments.Established transportation cost standards and economical shipping practices.Stacked and transported all overstock to storage areas.Unloaded cargo from truck with hand trucks and pallet jacks.Manually created shipments, assigned carriers and dispatched shipments.Communicated all emergencies, delays due to weather and carrier schedule changes to stores and supervisors.Resolved problems for stores, warehouses and carriers.Monitored shipments to guarantee on-time delivery.Verified that information in the computer system was up-to-date and accurate.Eliminated outdated records by sending the records to be scanned.Assisted with payroll preparation and entered data into cumulative payroll document.Processed confidential tax form information.
Rochester , NY
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.Accurately measured ingredients required for specific food items.Prepared and served beverages such as coffee, tea and fountain drinks.Properly portioned and packaged take-out foods for customers.Quickly and efficiently processed payments and made accurate change.Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Cleaned food preparation areas, cooking surfaces, and utensils.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Took initiative to find extra tasks when scheduled duties were completed.Quickly unloaded product shipments and stocked freezers.
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Resume Overview
School Attended
- Hoosac Valley High School
Job Titles Held:
- Guest Service Attendant
- Mail clerk
- Manager
Degrees
- High School Diploma : General
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