I am looking to be able to put my experience to good use in an entry-level leadership position in a customer service setting. I have strong leadership skills and I am hoping to gain employment with a company that I will be able to continue to grow and benefit from.
Highlights
Strong communicator
Skilled multi-tasker
Fast learner
BilingualÂ
Experience
09/2015 - 05/2016
Target - Burbank, CAGuest Service Attendant
Respond to cashier alerts on the LPDA promptly.
Train team members on how to deliver fast and friendly service: greet the guest, serve with care (accept
coupons, bag correctly ) and thank the guest.
Ensure cash office productivity is met or exceeded.
Eliminate guest wait by being active and visible at the front lanes; resolve problems at all service areas
within 60 seconds; respond to all alerts promptly.
Ensure service areas are never above the maximum 1+1 standard of one guest being checked out and
one guest waiting.
Anticipate backup before it occurs and proactively call for additional assistance; coach team members to
use the Add'l Assist button.
Empower cashiers to accept coupons, ring no-barcode items, make reasonable price changes, fix
mistakes without calling for supervisor assistance, call backup cashiers when lanes are not 1+1.
Empower Guest Service Desk team members to use reasonable discretion to accept an exchange for a
similar item, override the recommended refund, ad match a valid competitor's ad for an identical single
price-point item, make change, hold non-clearance items, use price inquiry and leverage call center for
additional assistance.
Ensure Guest Service Desk team members understand the Ad Match Policy and Return Policy and use
the Guest Service Desk Reference Guide to validate procedures and best practices.
Ensure Guest Service Desk team members are following return policies to return items for each guest;
resolve guest questions, problems and complaints in a fast, friendly and courteous manner.
Supervise cart attendant to ensure carts and baskets are full, hangers, stray and garbage are emptied,
carry outs are completed in 60 seconds, restroom is clean, parking lot, walkways and entrance are clean
and spills are cleaned promptly.
Maintain ad board, policy board and state licenses according to guidelines. Communicate to Sales Audit and follow up on issues regarding procedural errors on the front lanes.
Monitor bag expense and usage by pulling the Front and Sales and Service report.
Achieve REDcard conversion goals by coaching team members to follow the register prompts; are
knowledgeable about REDcard benefits and communicate the REDcard benefits to encourage guests to
apply or use a REDcard account.
Ensure all colored coupon printers are stocked with paper and ink and cashiers are delivering coupons to
the guest.
Ensure team understands how to properly return an item that a guest is dissatisfied with.
For stores with IGS; bring gift registry kits and scanners to guests at the registry kiosk, answer all phone
calls and accommodate requests for the use of the PA system and monitor the photo lab outside of lab
operating hours (call for back up to service guests as needed).
06/2014 - 09/2015
Target - Burbank, CAHuman Resource
Handled under staffing, disputes, terminating employees and administering disciplinary procedures.
Represented organization at personnel-related hearings and investigations.
Developed and facilitated all new-hire orientations.
Conducted orientation sessions and organized on-the-job training for new hires.
Selected and assigned instructors to conduct specific training programs.
Trained new hires to perform cross-training exercises with experienced workers.
Reviewed and edited all training materials for accuracy and policy compliance.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
Addressed and resolved general payroll-related inquires.
Conducted payroll on a weekly basis.
Coordinated employment offers with management and extended offers to selected candidates.
Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.
Evaluated timecards for accuracy on the regular and overtime hours.
Conducted new hire pre-interviews.
Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
01/2013 - 06/2014
LA's BEST AFTER SCHOOL RECREATIONAL PROGRAM - Los Angeles, CAProgram Worker
To design, plan and facilitate activities with groups of 20 children To advise the Site Coordinator as to what supplies, materials and other forms of support are needed for activities.
To supervise all LA's BEST participants to ensure a safe and organized program.
To assist with the planning and facilitation of special projects and events.
To attend staff development workshops.
To perform other duties as assigned.
Head Drill Team Coach, and manage a team of 20 or more students.
Participate in dance competitions.
Communicate with parents, and staff members regarding student behavior.
Education
2017
Los Angeles Valley College Fulton Ave ValleyGlen, CAAssociate of Arts: Administration of Justice and Forensic AnthropologyAdministration of Justice and Forensic Anthropology
2013
East Valley Senior HighNorth Hollywood, CAHigh School Diploma
Skills
benefits, Coach, forms, materials, Payroll, personnel, promotion, staff development, staffing, training materials, Training programs, workshops
