LiveCareer-Resume

guest service associate food service associate resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in register software. Offering about 1.5-years background providing exemplary guest services such as handling guest concerns and complaints, cleaning and sanitizing surfaces, merchandise fronting and organizing and more. I love people and getting to meet new people and help them get the things they need in order to have a satisfactory experience.

Skills
  • Guest Services
  • Scheduling
  • Customer complaint Resolution
  • Product Knowledge
  • Cash Register Operation
  • Payment Collection
  • Cash Handling
  • Till counting
  • POS Systems
  • Refund Handling
  • Basic math skills
  • Receipt and refund issuance
  • Money handling
  • Proficient in KCX register software and other register systems
  • Payment collection
  • Food Safety
  • Food Preparation
  • Quality Management
  • Guest experiences
  • Guest accommodations
  • Active Listening
  • Planning and Coordination
  • Customer assistance
  • Stocking and Replenishing
  • Liquor Law Compliance
  • Identification Checks
  • Bagging and Packaging
  • Merchandise Restocking
  • ID Verification
  • Maintaining Store Appearance
  • Product Restocking
  • Cleaning and sanitizing
  • Written and verbal communication
  • Purchase assistance
  • Time management skills
  • Staff Training
  • Telephone etiquette
  • Professional communication
  • Greeting customers
Education
Hartford Area Career And Technology Center White River Junction, VT, Expected in One Year of Coaching And Leading Program : - GPA :
Windsor High School Windsor, VT, Expected in 06/2022 High School Diploma : - GPA :
Work History
U Pull And Pay - Guest Service Associate/Food Service Associate
West Palm Beach, FL, 03/2022 - Current

Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Tallied cash drawer at beginning and end of each work shift. Reviewed new promotions and monitored price changes. Collected and authorized payments of guests. Worked flexible schedule and extra shifts to meet business needs. Checked personal identifications during alcohol and tobacco sales. Stocked, tagged and displayed merchandise as required. Processed customer refunds and exchanges according to established guidelines. Operated cash register for cash, check and credit card transactions with excellent accuracy lJessicals. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Addressed customer needs and made product recommendations to increase sales. Welcomed customers and helped determine their needs. Greeted customers entering store and responded promptly to customer needs. Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales. Restocked and organized merchandise in front lanes. Mentored new team members on sales software system operation. Worked closely with shift manager to solve problems and handle customer concerns. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity. Kept supplies in sufficient stock by assessing inventory lJessicals and reporting lower stock items. Sanitized dining ware and kitchen equipment according to health code standards.

Maintained clean, trash-free workspaces to maximize productivity and safety. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads. PrJessicanted food spoilage by monitoring dates, rotating stock and following proper storage procedures. Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company. Replenished condiments, bJessicarages and supplies while maintaining cleanliness of service areas. Restocked supplies and prepared additional ingredients during downtime for expected busy periods. Kept pastry and dessert case stocked with fresh selections and arranged to entice orders. Greeted customers at counter to fulfill requests and answer questions.

Dusty's Cafe - Restaurant Busser/Hostess
City, STATE, 08/2021 - 12/2021

Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons. Maintained adequate lJessicals of condiments and well-stocked drink stations to keep service flowing smoothly. Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests. Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space. Collaborated with team members to address emergent dining room situations and fill gaps in duty schedules. Emptied on-site trash receptacles into dumpsters and large waste receptacles. Provided respectful and courteous bussing services while operating within active dining rooms. Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.

Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste. DJessicaloped excellent relationships with managers and fellow team members to support team success and positive work environment. Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces. Improved customer satisfaction rates by answering customers' questions and resolving issues.

Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Worked well in diverse team settings by partnering with others to complete tasks. Resolved and escalated customer issues quickly to uphold strong customer relations standards. Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning. Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills. Cultivated positive guest relations by managing information and orchestrating speedy seating. Assigned patrons to tables suitable for needs and restaurant section rotation. Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times. Assisted managers with quickly resolving service- and food-related issues. Used cash registers and credit card machines to cash out customers. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness. Monitored seating area and checked restrooms regularly to keep spotless. Collaborated with kitchen to inform customers of wait times and answer questions about food. Informed servers of newly seated parties for speedy service. Supported servers, food runners and bussers with keeping dining area ready for Jessicary guest. Monitored front entrance for new guests while assisting servers by taking and delivering drink orders. Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction. Answered customer questions about hours, seating and menu information. Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Runnings - Customer Service Associate
City, STATE, 03/2021 - 02/2022

Distributed information to in-store guests and answered questions to serve needs and drive sales. Recommended appropriate services to customers and helped overcome objections with persuasive communication style. Fulfilled customers' special requests for merchandise and delivery times. Kept customer spaces clean, neat and organized for maximum appeal.

Attended to customer complaints and processed product return or replacement requests. Processed customer payments, generated bills and filled out warranty cards. Created visually appealing product displays to increase sales, boosting sales. Assisted customers in making informed purchase choices and selecting products. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Helped customers complete purchases, locate items and join reward programs.

Informed customers of current store promotions to encourage additional sales purchases. Worked with loss prJessicantion in monitoring shopper behavior. Greeted customers and helped with product questions, selections and purchases. Balanced and organized cash register by handling cash, counting change and storing coupons. Stocked merchandise, clearly labeling items and arranging according to size or color. Used consultative sales techniques to understand customer needs and recommend relevant products and services. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Trained new associates on cash register operations, conducting customer transactions and balancing drawer. Maintained clean sales floor and straightened and faced merchandise. Increased sales and customer satisfaction through personalized servicing. Issued receipts and processed refunds, credits or exchanges. Used POS system to process sales, returns, online orders and gift card activations. Worked closely with shift manager to solve problems and handle customer concerns. Operated KCX register software. Answered questions about store policies and addressed customer concerns. Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Provided warranty information to customers purchasing covered items and services. Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage. Processed credit card and debit payments via KCX systems, providing accurate charges and credits. Connected with customers to support positive transaction experiences and address service concerns. Operated POS terminals and cash drawer balancing. Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales. Moved heavy boxes and full merchandise bins up to 50 pounds in weight by maintaining physical strengths and stamina. Kept shelves stocked with popular items by tracking trends and requesting new orders.

Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.

Mentored new team members on sales software system operation.

Answered customer questions and helped find specific items. Increased sales by offering advice on purchases and promoting additional products.

Maintained presentable customer areas with diligent cleaning and proactive recovery management.

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Resume Overview

School Attended

  • Hartford Area Career And Technology Center
  • Windsor High School

Job Titles Held:

  • Guest Service Associate/Food Service Associate
  • Restaurant Busser/Hostess
  • Customer Service Associate

Degrees

  • One Year of Coaching And Leading Program
  • High School Diploma

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