LiveCareer-Resume

guest service associate resume example with 3+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and tolerant Front desk Agent with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Polite and accommodating bringing over 7 years of experience in hospitality and retail settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Dedicated Front

Desk Representative versed in customer service and providing unforgettable expiriences. Excellent with deescalating situations and multitasking abilities. Desiring to advance professionally and contribute to successful operations.

Skills
  • Hospitality services
  • Microsoft Office
  • Effective planning
  • Cash transactions
  • Administrative skills
  • Communication
  • Decision-making
  • Training & Development
  • Leadership
  • Active listening
  • People skills
  • Flexible
  • Team management
  • Conflict management
  • Team Leadership
  • Cleaning Practices
Work History
04/2018 to 12/2020 Guest Service Associate Q Hotels Management | Laplace, LA,
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
03/2018 to 01/2020 Guest Service Representative Mckibbon Hospitality | Clearwater Beach, FL,
  • Monitored reservations to track incoming parties and special events.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Secured guest valuables in main safe or individual boxes.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
01/2018 to 05/2021 Housekeeping Supervisor Hca | Spruce Pine, NC,
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
Education
Expected in to to | Certified Nurse Aide Leeward Community College, Pearl City, HI GPA:
Expected in to to High School Diploma | Leilehua High School, Wahiawa, HI GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Leeward Community College
  • Leilehua High School

Job Titles Held:

  • Guest Service Associate
  • Guest Service Representative
  • Housekeeping Supervisor

Degrees

  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: