- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Knowledgeable and tolerant Front desk Agent with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Polite and accommodating bringing over 7 years of experience in hospitality and retail settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Dedicated Front
Desk Representative versed in customer service and providing unforgettable expiriences. Excellent with deescalating situations and multitasking abilities. Desiring to advance professionally and contribute to successful operations.
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Q Hotels Management – Laplace, LA,
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Mckibbon Hospitality – Clearwater Beach, FL,
- Monitored reservations to track incoming parties and special events.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Secured guest valuables in main safe or individual boxes.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Hca – Spruce Pine, NC,
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
Leeward Community College - Pearl City, HI
Leilehua High School - Wahiawa, HI
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School Attended
- Leeward Community College
- Leilehua High School
Job Titles Held:
- Guest Service Associate
- Guest Service Representative
- Housekeeping Supervisor
Degrees
- Some College (No Degree)
- High School Diploma
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