guest service associate resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Committed and hardworking Guest Services Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude.

  • Problem Solving
  • Payment Processing
  • Honest and Ethical
  • Cash Handling
  • Cash Register Operations
  • Reliable and Responsible
  • Customer Transactions
  • Customer Relations
  • Team Collaboration
  • Multitasking and Prioritization
  • Integrity and Dependability
  • Quality Assurance
  • Packing Optimization
  • Heavy Lifting
  • Attention to Detail
  • Flexible and Adaptable
  • Willingness to Learn
  • First Aid and CPR
  • Effective problem-solver
Work History
01/2022 to Current
Guest Service Associate Geisinger Blanchard, PA,
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Collected carts left in parking areas and returned to retail stores.
  • Cleared parking lot of litter and foreign debris.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
02/2019 to Current
Lifeguard/Sports Staff Hibbett Sports, Inc. Centralia, IL,
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Inspected pool during shift and skimmed toys and trash that could clog pool pump.
  • Attentively monitored swimmers to identify distress.
  • Checked pool and surrounding areas for hazardous conditions.
  • Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
06/2021 to 12/2021
Sales Associate Hudson's Bay Company New York, NY,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Processed online orders
  • Signed for deliveries
  • Made bank deposits
  • Made weekly work schedule
08/2019 to 04/2021
Barista Dunkin' Donuts City, STATE,
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted additional items with beverages, increasing store sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Prioritized drink requests while managing interruptions.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
Expected in 05/2021 to to
High School Diploma:
Milton High School - Milton, WI

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Resume Overview

School Attended

  • Milton High School

Job Titles Held:

  • Guest Service Associate
  • Lifeguard/Sports Staff
  • Sales Associate
  • Barista


  • High School Diploma

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