LiveCareer-Resume

guest service associate resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I’m a hard worker, dependable, punctual, a friendly kind person love to please others , I am a single mom new link changed with a new look on Life I am currently at Dale Earnhardt Chevrolet working as a guest service representative I love and adore the people I work around with the hours and schedule that I have to hold here does not work with having two children at home and one daughter with type one diabetes and plus this position is in an area that I’ve always love to be in medical I would love to have this opportunity and prove myself

Skills
  • Variance and risk analysis
  • Helpdesk technical assistance
  • Server deployment
  • Profit and loss accountability
  • Reliable and trustworthy
  • People skills
  • Communication
  • Customer service
  • Relationship building
  • Multitasking
  • PPE use
  • Clerical
  • Team management
  • Microsoft Office
Experience
Guest Service Associate, 05/2021 to Current
GeisingerBeavertown, PA,
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Plexus , 07/2020 to Current
Aimbridge HospitalityNorwalk, CA,
  • Handled all delegated tasks, including retail, presentation, and coustomer service
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
ThirthyOne , 04/2019 to Current
The Cleaning AuthorityWoodburn, OR,
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled all delegated tasks, including Retail, sales and presentation
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered [Product or Service] to customer locations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Housekeeping Attendant, 09/2020 to 04/2021
Cleveland ClinicPeninsula, OH,
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replenished guest supplies and amenities.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Informed supervisor when supplies were low.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
House Cleaner, 01/2013 to 01/2020
PoolcorpPensacola, FL,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Laundered bedding and made beds.
  • Completed organized, cleaned and sanitized rooms, including kitchens, bedrooms, living rooms, and bathrooms.
  • Checked and changed linens throughout houses and washed and dried dishes.
  • Utilizes digital timekeeping system to document hours worked per day.
  • Met with clients, to ensure each job is met with complete satisfaction.
  • Properly swept, vacuumed and mopped all floor surfaces of the house.
  • Swept and vacuumed floors, hallways and stairwells.
Secretary, 03/2008 to 04/2009
Manown Engineering Company Inc.City, STATE,
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained office supplies by checking stocks and placing orders.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Maintained organized filing system of paper and electronic documents.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
Office Manager, 02/2000 to 07/2007
RCCA SchoolCity, STATE,
  • Managed inventory and purchase of supplies for office operations and [Equipment] maintenance.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Complied with all operations met federal and state laws.
  • Saved time, spearheading special projects through effective emergency resolution.
  • Updated employee paperwork and records.
  • Managed office inventory and placed new supply orders.
  • Handled all scheduling and managed timely and effective allocation of resources and calendars.
  • Monitored office inventory to maintain adequate supply levels and order products.
Education and Training
High School Diploma: , Expected in 05/1991 to James S Rickards - Tallahassee, FL
GPA:

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Resume Overview

School Attended

  • James S Rickards

Job Titles Held:

  • Guest Service Associate
  • Plexus
  • ThirthyOne
  • Housekeeping Attendant
  • House Cleaner
  • Secretary
  • Office Manager

Degrees

  • High School Diploma

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