Guest Service Associate/Barista Resume Example
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GUEST SERVICE ASSOCIATE/BARISTA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Retail and Food industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
Guest Service Associate/BaristaWorlds Of Fun | Shakopee , MN | July 2017 - September 2020
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Interviewed customers regarding issues and reported feedback to management team.
- Worked with the management team to develop customer service improvement initiatives.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Served needs for an average of 80 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Replenished shelves to maintain adequate merchandise levels.
BaristaMyeyedr | Torrington , CT | April 2018 - September 2020
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Cleaned and sanitized work areas, utensils and equipment.
- Maintained highest standards of conduct and service to support company reputation.
- Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
- Managed morning rush of over 75 customers daily with efficient, levelheaded customer service.
- Ordered, received and stocked supplies and retail products.
- Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction.
- Gave details on coffee blends and preparation descriptions to customers.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Received and accurately processed customer payments.
- Brewed approximately three batches of coffee per 30 mins, keeping watchful eye on levels to avoid empty machines during peak shop hours.
- Resolved customer disputes with tact and professionalism.
- Greeted guests with pleasant smile and superior customer service.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted over 75 customers daily, answered questions and recommended drinks and pastries.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Checked temperatures of freezers, refrigerators and heating equipment on hourly basis.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Educated customers on beverage menu items and provided samples of daily brews.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
Assistant ManagerQdoba Mexican Grill | City , STATE | February 2011 - July 2017
- Planned and prepared workflow schedules, delegating tasks for 15 member team.
- Oversaw team development according to industry service standards to further customer loyalty.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted Store Coaches in evaluating employee performance and cultivating improvement initiatives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised shift leads and production personnel.
- Improved efficiency and productivity by implementing organization systems for schedules and inventory control.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Completed inventory audits to identify losses and project demand.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
High School DiplomaDominican High School | | City | May 2010
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Resume Overview
School Attended
- Dominican High School
Job Titles Held:
- Guest Service Associate/Barista
- Barista
- Assistant Manager
Degrees
- High School Diploma
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