Guest Service Associate Resume Example
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GUEST SERVICE ASSOCIATE
Summary
Knowledgeable and tolerant [Job Title] with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Skills
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Experience
Guest Service Associate|Busch's, Inc. - Livonia , MI|07/2020 - Current
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Sales Associate|Crave Delivery - Meridian , ID|11/2019 - 06/2020
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
- Prepared cash deposits up to $[Amount] with zero discrepancies.
- Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended optimal merchandise based on customer needs and desires.
Pedicab Driver|Royal Bike Taxi - City , STATE|10/2019 - 06/2020
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Offered riders information about local attractions and restaurants.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Transported clients to specified destinations safely and on-time.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Transported clients to events and programs according to activity schedule.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Guest Service Associate/Night Auditor|St. Mary Village - City , STATE|06/2019 - 09/2019
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Education and Training
International Air And Hospitality Academy|City, State|05/2019Certificate: Airline And Hospitality
Virginia College-Culinard|City|10/2014Certificate: Culinary Arts
Brunswick Job Corps Center|City, State|03/2007GED
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Resume Strength
- Completeness
- Strong summary
Resume Overview
School Attended
- International Air And Hospitality Academy
- Virginia College-Culinard
- Brunswick Job Corps Center
Job Titles Held:
- Guest Service Associate
- Sales Associate
- Pedicab Driver
- Guest Service Associate/Night Auditor
Degrees
- Certificate : Airline And Hospitality
Certificate : Culinary Arts
GED
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