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Guest Service Associate Resume Example

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GUEST SERVICE ASSOCIATE
Summary

Knowledgeable and tolerant [Job Title] with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Skills
  • Report creation
  • Local amenities knowledge
  • Greeting and directing
  • Payment processing
  • Clerical support
  • Credit card payment processing
  • Inbound and outbound calling
  • Customer service
  • Cross-functional collaboration
Experience
Guest Service Associate|Grouse Mountain Lodge - Whitefish, MT|07/2020 - Current
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Sales Associate|Savannah Cigars - Savannah, GA|11/2019 - 06/2020
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended optimal merchandise based on customer needs and desires.
Pedicab Driver|Royal Bike Taxi - Savannah, GA|10/2019 - 06/2020
  • Achieved consistently high customer scores due to exceptional service.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Offered riders information about local attractions and restaurants.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Transported clients to specified destinations safely and on-time.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Transported clients to events and programs according to activity schedule.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Guest Service Associate/Night Auditor|St. Mary Village - St. Mary, MT|06/2019 - 09/2019
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Education and Training
International Air And Hospitality Academy|Vancouver, WA|05/2019Certificate: Airline And Hospitality
Virginia College-Culinard|Savannah, GA.|10/2014Certificate: Culinary Arts
Brunswick Job Corps Center|Brunswick, GA|03/2007GED
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Resume Overview

Companies Worked For:

  • Grouse Mountain Lodge
  • Savannah Cigars
  • Royal Bike Taxi
  • St. Mary Village

School Attended

  • International Air And Hospitality Academy
  • Virginia College-Culinard
  • Brunswick Job Corps Center

Job Titles Held:

  • Guest Service Associate
  • Sales Associate
  • Pedicab Driver
  • Guest Service Associate/Night Auditor

Degrees

  • Certificate : Airline And Hospitality
    Certificate : Culinary Arts
    GED

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